Vicki Moore
Haines City,FL
Summary
Results-driven Restaurant Manager with a strong focus on team management and operational efficiency. Proven track record in enhancing customer satisfaction and optimizing inventory control.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Lake Ashton Golf Community
01.2014 - 07.2023
- Cultivated strong relationships by demonstrating respect, friendliness, and a readiness to assist colleagues and clients.
- Coordinated day-to-day activities, ensuring optimal collaboration and workflow among all team members.
- Ensured coverage and continuity of service by committing to varied shifts, including nights, weekends, and holidays.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Implemented process improvements, enhancing operational efficiency and reducing overhead costs.
- Oversaw daily operations to optimize workflow and ensure timely project completion.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated special events, increasing community engagement and revenue generation opportunities.
General Manager of Food Service
Denny's Restaurants Franchise Association
06.1988 - 12.2014
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff recruitment, training, and performance evaluations to enhance team efficiency.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
Education
High School Diploma -
McCarthur High School
Hollywood, FLSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Brand standards promotion
- Proven sales record
- Kitchen oversight
- Labor and food cost control
Certification
Serve Safe Certified
Timeline
Restaurant Manager
Lake Ashton Golf Community
01.2014 - 07.2023
General Manager of Food Service
Denny's Restaurants Franchise Association
06.1988 - 12.2014
High School Diploma -
McCarthur High School