Vicki Paladino
Pinehurst,NC
Summary
Proven expertise in diverse retail environments including luxury, wholesale, and outlet sectors. Demonstrated ability to drive sales growth and manage P&L effectively. Strong background in staff supervision, training, and enhancing customer service experiences. Recognized for exceptional interpersonal, analytical, and critical thinking skills.
Overview
16
16
years of professional experience
Work History
Store Manager
Belk Department Store
Southern Pines, NC
09.2022 - Current
- Responsible for dual building top 43 store with projected volume of $22 million
- Provided consistent feedback and training to empower team members in confident and personable service-delivery.
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.
- Managed inventory audits, financial reconciliations and sales reporting.
- Oversaw employee recruiting, onboarding and training on store procedures.
DISTRICT MANAGER
JOANN FABRIC
08.2020 - 09.2022
- Company Overview: Ohio Based Fabric & Craft Retailer
- Directly manages 21 retail stores( $36 Million) within the Northeast with a focus on operational and logistical functions to increase revenue, productivity, customer service and efficiency
- Evaluated operational reports and financial data to monitor district operations.
- Core contributor in the development and implementation of sales and business strategies, in addition to teaching Store Managers to analyze sales data, market trends, stock levels and profit
- Cultivated a positive sales culture, giving comprehensive feedback to Store Managers while training teams on positive customer service methods
- Recognized for achieving top sales goals through consistent leadership, and coaching retail competency behaviors.
- Ohio Based Fabric & Craft Retailer
MULTI SHOWROOM MANAGER
HASTENS BEDS
New York, NY
06.2017 - 07.2020
- Company Overview: Swedish Based Handcrafted Luxury Bed Company
- Responsibilities included supervising daily sales and operations for five luxury, bed furnishing showrooms in NYC and Connecticut
- Responsible for all warehouse inventory, invoicing, purchase orders, supply ordering and P&L control
- Lead team to exceed sales objectives through extensive product knowledge training, creating a best-in-class customer experience through management of CRM (Sales Force) and long-term customer relationship building skills with trade accounts, architects, and designers.
- Recognized for implementation of multi-marketing strategies, industry networking, showroom events and market collaborations that drove traffic into the showrooms.
- Oversaw showroom branding, verifying each area as being up to standards or in need of rework.
- Swedish Based Handcrafted Luxury Bed Company
DIRECTOR OF HUMAN RESOURCES
UNO DE 50
New York, NY
06.2014 - 06.2017
- Company Overview: Madrid Based Handcrafted Premium Jewelry Company
- Oversaw HR program planning, directing and administering activities in line with regulatory and internal standards.
- Managed all areas of Human Resources, including thirty retail locations with 150 associates across North America and Canada. Wholesale and Corporate office.
- Developed and facilitated training programs to enhance productivity, leadership, and performance management
- Achieved profitability and operational targets with well-structured compensation and benefits plans.
- Strengthened HR strategies for employee relations and management, codifying consistent standards.
- Madrid Based Handcrafted Premium Jewelry Company
DISTRICT MANAGER
THE CHILDREN'S PLACE
Connecticut
04.2012 - 06.2014
- Company Overview: Children's Specialty Apparel
- Directly managed fifteen retail stores within Connecticut with a focus on operational and logistical functions to increase revenue, productivity, customer service and efficiency
- Core contributor in the development and implementation of sales and business strategies, in addition to teaching Store Managers to analyze sales data, market trends, stock levels and profit
- Cultivated a positive sales culture, giving comprehensive feedback to Store Managers while training teams on positive customer service methods
- Recognized for achieving sales goals through consistent leadership and coaching practices which enabled two Store Managers to be promoted to District Managers.
- Children's Specialty Apparel
MANAGING DIRECTOR
BURBERRY
New York, NY
02.2011 - 02.2012
- Company Overview: London Based British Luxury Fashion Retailer
- Responsible for 57th St,Flagship location, $40 million annual sales volume
- Managed a staff of 120 associates including ten department managers and off-site Brooklyn warehouse and Tailor shop
- Lead a strong selling culture through consistent coaching and utilizing secret shop program, personal shoppers, and clientele with our CRM system
- Established clear expectations and objectives for team members and helped each achieve goals.
- Partnered with group leaders to support business development and monitor compliance.
- London Based British Luxury Fashion Retailer
DISTRICT MANAGER
POLO RALPH LAUREN
09.2009 - 02.2011
- Company Overview: Fashion Retailer
- Responsible for $100 million in annual sales volume for the outlet division-six outlet stores
- Recognized for a 4-year sustainable growth on top line sales while saving costs on bottom line expenses to drive profitability to a 36% EBIT.
- Analyzed key metrics and developed actionable solutions to close gaps, reduce operational deficiencies and financial risks.
- Checked team performance and KPIs to address deficiencies and manage territory.
- Recruited, hired and onboarded district staff and implemented initiatives to maintain low turnover rate.
- Fashion Retailer
Skills
- Inventory management
- Sales reporting
- Team leadership
- Customer service
- Financial analysis
- Employee training
Timeline
Store Manager
Belk Department Store
09.2022 - Current
DISTRICT MANAGER
JOANN FABRIC
08.2020 - 09.2022
MULTI SHOWROOM MANAGER
HASTENS BEDS
06.2017 - 07.2020
DIRECTOR OF HUMAN RESOURCES
UNO DE 50
06.2014 - 06.2017
DISTRICT MANAGER
THE CHILDREN'S PLACE
04.2012 - 06.2014
MANAGING DIRECTOR
BURBERRY
02.2011 - 02.2012
DISTRICT MANAGER
POLO RALPH LAUREN
09.2009 - 02.2011
Similar Profiles
Trintin MercerTrintin Mercer
Active Selling Leader at Belk Department StoreActive Selling Leader at Belk Department Store
Polly LangdonPolly Langdon
Store Manager at Belk Department StoreStore Manager at Belk Department Store
Kristina NanceKristina Nance
MOD/Key Holder/Cosmetics Sales Associate PT at Belk Department StoreMOD/Key Holder/Cosmetics Sales Associate PT at Belk Department Store
KRISTINA K. NANCEKRISTINA K. NANCE
Sales Associate/MOD at Belk Department StoreSales Associate/MOD at Belk Department Store
Sophia MackSophia Mack
Restaurant Server at Table on the GreenRestaurant Server at Table on the Green