Vicki Perez
Fond du Lac
Summary
Results-driven District Manager with extensive experience in operations management and team development at Sally Beauty Supply. Successfully led teams to achieve nine incentive trips through effective leadership and communication skills. Proficient in conflict resolution and enhancing customer loyalty by delivering exceptional service. Strong focus on driving productivity and fostering a culture of integrity.
Overview
30
30
years of professional experience
Work History
District Manager
Sally Beauty Supply
Fond Du Lac
07.2001 - Current
- Reduced store losses through heightened awareness and meticulous attention to detail.
- Managed 20 store leaders, fostering a culture of integrity and excellence.
- Mentored junior team members, enhancing their skills and professional growth.
- Directed strategic initiatives, achieving nine incentive trips for exceptional performance.
- Cultivated loyalty and motivation among team members to drive productivity.
- Resolved customer conflicts swiftly, safeguarding sales and maintaining satisfaction.
- Established strong relationships with salon professionals to enhance collaboration.
- Ensured customer loyalty through consistent engagement and service excellence.
Territory Manager
Marketing Specialists
Fond Du Lac
04.1996 - 07.2001
- Specialized in outsourced sales.
- Presented on current promotions to the public at events and tradeshows.
- Led a management team of 17 representatives.
- Provided category management and marketing services to manufacturers.
Education
Some College (No Degree) -
Moraine Park Technical College
Fond Du Lac, WISkills
- Operations management
- Performance tracking
- Profit and loss management
- Persuasive communication
- Decisive leadership
- Team development
- Conflict resolution
- Employee engagement
Accomplishments
- Recipient of the District Manager of the Year Award, 2006
- Successfully opened and staffed 14 new store locations.
- Developed 3 District leaders.
- Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
- Consistently generated additional revenue through skilled sales techniques.
Timeline
District Manager
Sally Beauty Supply
07.2001 - Current
Territory Manager
Marketing Specialists
04.1996 - 07.2001
Some College (No Degree) -
Moraine Park Technical College