Vicki Rodgers
Westpoint,IN
Summary
Adept at efficient delivery and customer service, I enhanced satisfaction and safety in roles at the United States Post Office and Purdue University. Leveraging skills in package handling and effective communication, I consistently met delivery targets and improved service quality, showcasing a strong work ethic and punctuality without compromising on safety or integrity.
Professional with experience in mail delivery and customer service. Skilled in route planning, time management, and attention to detail. Strong focus on team collaboration and achieving results. Dependable and adaptable to changing needs.
Overview
19
19
years of professional experience
Work History
City Letter Carrier
United States Post Office
05.2019 - 10.2024
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Planned and cased mail in sequence of delivery for designated route.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Picked up outgoing mail from letter boxes and in person from customers.^
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Custodian/Crew Trainer
Purdue University
05.2005 - 05.2019
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supported event setup and tear-down, contributing to successful school functions.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Checked in and stocked inventory throughout facility.
Education
High School Diploma -
Benton Central
Oxford, INSkills
- Package handling
- Safe driving
- Memory recall
- Weather preparedness
- Efficient delivery
- Punctuality
- Mail sorting
- Route navigation
- Accountability
- Registered mail coordination
- Mail delivery
- Handheld device operation
- Safety awareness
- GPS use
- Customer service
- Organizational skills
- Effective communication
Timeline
City Letter Carrier
United States Post Office
05.2019 - 10.2024
Custodian/Crew Trainer
Purdue University
05.2005 - 05.2019
High School Diploma -
Benton Central
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