Vicki Sterling
Ellijay,GA
Summary
Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes. Detail-oriented Mortgage Loan Manager with years of experience. Adept at planning and working with clients for long periods of time. Committed to accuracy and financial success.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Gilmer County Tax Commissioner
Ellijay, Georgia
03.2023 - Current
- Developed strong relationships with customers by providing personalized assistance and detailed problem solving.
- Processed titles, registrations, and tax payments in person, online, by mail and over the phone.
- Contacted customers regarding past-due taxes to obtain payment.
- Processed appeals for Title Adveloram tax overpayment.
- Maintained cash drawer with daily balancing.
Loan Partner
Butler Mortgage powered by The Mortgage Firm, Inc.
Kissimmee, FL
02.2017 - 11.2022
- Under the direction of the Loan Originator, the Loan Partner is responsible for assisting with prospective loan applicants to achieve loan approval and subsequent closing
- Acts as a liaison between the client and Loan Originator
- Obtains all documentation and support information as required by the products and loans programs
- Scanned and uploaded loan and related documents into system
- Provides loan disclosures that comply with federal, state, agency and investor guidelines
- Professionally interacts with applicants throughout the loan process
- Assists the Loan Originator with seeking out and building relationships with third party business partners
- Maintains current knowledge of standard loan products offered
- Provides clear, effective communications with clients, title company and Loan Processor through loan process until subsequent closing
- Developed and maintained relationships with local real estate agents
Business Tax Specialist/Assistant Branch Manager
Osceola County Tax Collector
Kissimmee, FL
02.2002 - 09.2016
- Assisted customers with application process for registering their business using Local, State and Federal guidelines
- Assisted with registration of State Licenses, Fictitious name, Corporation or LLC
- Processed applications and collected County fees
- Monitored daily operations and supported Branch Manager in necessary duties
- Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly
- Supervised branch team members and provided management with suggestions regarding performance assessments
- Managed scheduling, training and inventory control
- Prepared daily/monthly deposits and office reports
- Verified title work for accuracy before shipping
Substitute Teacher
Osceola County District Schools
Saint Cloud, FL
10.2000 - 02.2002
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Maintained classroom order and enforced school and class rules.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
Tag and Title Clerk
Orange County Tax Collector
Orlando, FL
08.1988 - 09.1999
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems
- Verified application data and account information against legal documentation to determine accuracy and integrity
- Verified document authenticity to process license application
- Assisted applicants to understand title transfer process and steps required of owners to finish process
- Issued Hunting and Fishing Licenses and collected applicable fees
Education
High School Diploma -
St. Cloud High School
Saint Cloud, FL06.1983
Skills
- Excellent and effective written and verbal communication skills
- Proficient in Encompass and Microsoft Outlook
- Highly detailed and organized with ability to multi-task
- Professional image
- Excellent at Problem Solving
- Enjoys working in team oriented atmosphere
- Excellent customer service skills
Timeline
Customer Service Representative
Gilmer County Tax Commissioner
03.2023 - Current
Loan Partner
Butler Mortgage powered by The Mortgage Firm, Inc.
02.2017 - 11.2022
Business Tax Specialist/Assistant Branch Manager
Osceola County Tax Collector
02.2002 - 09.2016
Substitute Teacher
Osceola County District Schools
10.2000 - 02.2002
Tag and Title Clerk
Orange County Tax Collector
08.1988 - 09.1999
High School Diploma -
St. Cloud High School