Vicki Stinson

• Operated material handling equipment to ensure efficient movement of goods within warehouse.
• Maintained accurate inventory records through regular cycle counts and data entry.
• Collaborated with team members to optimize workflow processes and reduce delays.
• Implemented safety protocols to maintain compliance with workplace regulations.
• Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
• Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
• Conducted regular inventory audits to ensure accuracy and minimize discrepancies.

• Operated material handling equipment to ensure efficient package sorting and loading.
• Maintained accurate inventory records using warehouse management systems.
• Collaborated with team members to optimize workflow and meet daily delivery targets.
• Trained new associates on safety protocols and operational procedures.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Developed strong customer relationships to encourage repeat business.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Consulted with customers to resolve service and billing issues.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Educated customers on special pricing opportunities and company offerings.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Position Responsibilities:

• Follows the required interactive troubleshooting guide consistently to resolve the customer’s service issue on the first call
• Demonstrates ability to establish and maintain effective relationships with customers
• Effectively gains the customer’s cooperation to work through the troubleshooting process
• Researches and identifies trends in service/equipment problems and documents process used to correct issues
• Proactively learns new technology related to Comcast products
• Prepares work orders when required and ensures appropriate procedures are followed
• Promotes Comcast products and services and makes recommendations that meet customer needs
• Maintains composure in stressful situations and manages or diffuses angry/upset customers
• Relates well to the customer; demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications and intern/external customer interactions
• Works independently and seeks supervisor support when necessary

• Amazon ware house associate
  Dates Employed July 2015– 2022
  Employment Duration 7 yrs 5 months
  Location : Sacramento, west sacramento ,Ca and Thornton, CO
• As an FC Associate duties included :Working as a team with my associates to get the one to two hour orders out on time and product check each package or Items to make sure they are correct and not damaged. We are goal oriented on are rates and times to make sure products get to the customer on time and that Inbound stow/receive and pick rates are met.
  We problem solve and try to work out new solutions to better our Prime Now location and work together when we have issues to increase productivity and efficiency while still maintaining exceptional customer service.
  We are able to support one another and get the job done!
• Treasure Truck

I helped Launch T.T. From Oct 2017 -Dec 2017

Duties included help finding prime locations for T.T.

I helped set up the tent and placed tables where they needed to

be . I helped with scanning customers phones for there purchase orders and provided games and fun for families and couples . we also

handed out treats for customers dogs and little toys for the kids.

I also got to show how cool the truck was buy pressing the

stars on the side of the truck I was also in charge of filling the

bubble machine .

• Inbound problem solve
  Mar 2018
  
• Produce specialist
  Sep 2019
• Outbound Problem Solve

Feb 2019

• USC1 UFF Trainer
  Full-time
  Dates Employed Apr 2020
  

• Product knowledge and basic knowledge of the phone plans and promotions .
• Provided great customer service and assisted customers to find the right products that fit there needs .
• I had to maintain a commission sales percentage for each monthly sales goal and I had to maintain a perfect Quota
• I also made sure all surfaces and show floor was vacuumed to maintain cleanliness for customers .

As a customer service specialist, duties included selling and up-selling office Depot office furniture and supplies. Assisted customers with product identification, comparison, and acquisition, and finalizing customer transactions via both static and mobile POS systems. Counting out and balancing cash register daily. Also conducted product demonstrations, assisted with product facing and restocking, and general store maintenance. Trained and coached sales representatives to increase sales and productivity of store.

Awarded highest sales for three month consecutive Daily personal sales $2,650.00 on average