Vicki Stoltz
Director Of Operations
Harrisburg,PA
Summary
Accomplished Leader and Healthcare Director with experience in healthcare operations management including acute care and outpatient surgery. Extensive experience with leading teams to reach or exceed Key Performance Indicators. Successful implementation of new workflows and/or technologies to support operational goals. MBA graduate. Diverse career interests include Operations, Sales, Training, Compliance and Regional Opportunities. Opportunity to reside Full-time or Part-time in PA or MD, onsite, hybrid or Remote.
Overview
28
28
years of professional experience
Work History
General Manager
ClearChoice Dental Implant Center Harrisburg
2022.08 - Current
- Direct oversight of 20 employees
- Sales Consultant/Patient Educator
- Vendor and Physician Liaison
- NE GM
- Innovation Nominee 2023
- Improved KPI-ITO for surgery patients via new scheduling plaNn reducing Throughput time increasing patient satisfaction
Residential Realtor
Coastline Realty
1 2020 - 2022.10
- Assisting home buyers/sellers in real estate transactions in Delaware
- New Agent Award 2021.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Arranged for inspections and surveys of sold properties.
- Wrote contracts to outline sales and purchases of properties.
Director of Clinical Engineering
Crothall Facilities Management Inc.
2017.01 - 2020.12
- Management of maintenance/service of 12,000 Biomedical Assets
- Direct oversight of team of 13 employees, 4 Hospitals (Prospect Holdings)
- $7M Account, Third Party Provider of Asset Management
- Strategic planning for capital asset needs
- Successfully passed all Regulatory Inspections
- Physician and Hospital Strategic Partner for Growth and Innovation.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Director of Imaging Services
Lancaster Regional Medical Center
1997.01 - 2017.01
- Led market initiatives to grow CT, MR and NM Service Lines
- PET/CT services, 30% increase in 3 years, CT Services, 18% growth
- Excellent management of resources to drive costs down
- Support goals and direction for the Radiologist group and Physician groups
- Direct oversight of 55 employees
- Successfully passed all Regulatory Inspections
- Director of Quarter Award.
Education
MBA -
Honors: Magna Cum Laude
BS-Business Administration - undefined
Honors: Magna Cum Laude
Skills
Operations Management
Community Service
- Lancaster County Office of Aging-Advisory Council
- Go Red for Women-Heart Champion and Hospital Representative-Lancaster County
- Alzheimer’s Walk Participant Delaware
- St. Jude’s Walk Participant Delaware
Timeline
General Manager - ClearChoice Dental Implant Center Harrisburg
2022.08 - Current
Director of Clinical Engineering - Crothall Facilities Management Inc.
2017.01 - 2020.12
Director of Imaging Services - Lancaster Regional Medical Center
1997.01 - 2017.01
Residential Realtor - Coastline Realty
1 2020 - 2022.10
Elizabethtown College - MBA,
Elizabethtown College - BS-Business Administration,
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