Vicki Stovall
Woodville,TX
Summary
Results-driven property management professional with a proven track record in tenant relations, financial recordkeeping, and marketing strategies. Committed to enhancing community engagement and ensuring high levels of customer satisfaction.
Overview
10
10
years of professional experience
Work History
Cape colony Apartment Homes
Dinnerstein management
Hoyston, TX
01.2010 - 01.2015
- Managed tenant relations
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Implemented marketing strategies to attract prospective tenants effectively
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Exercised direct supervision over property staff.)
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw rent collection processes and maintained accurate financial records.
- Trained new staff on property management systems and company policies effectively.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
Leasing Agent
Winteset Apartment property
Houston, TX
01.2005 - 01.2010
- Conducted property tours for prospective tenants, highlighting key features and amenities.
- Organized resident events to foster community engagement within the apartment complex.
- Implemented marketing strategies to attract prospective tenants effectively.
- Assisted prospective tenants in finding suitable rental properties.
- Conducted property tours to highlight amenities and features effectively.
- Responded promptly to tenant inquiries and maintenance requests.
- Developed strong relationships with current tenants to enhance community engagement.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education
High School Diploma -
Madison Senior High
Houston, TX05-1979
Skills
- Property management
- Tenant relations
- Marketing strategies
- Financial recordkeeping
- Maintenance coordination
- Customer relationship management
References
References available upon request.
Timeline
Cape colony Apartment Homes
Dinnerstein management
01.2010 - 01.2015
Leasing Agent
Winteset Apartment property
01.2005 - 01.2010
High School Diploma -
Madison Senior High