Vicki Valenzuela-Soto
Collinsville,IL
Summary
Dedicated customer service representative skilled in complaint resolution, bilingual communication, and efficient payment processing. Committed to enhancing customer satisfaction through effective problem-solving and product knowledge.
Overview
1
1
Language
8
8
years of professional experience
Work History
Customer Service Representative
Omega Autocare
Colombia IL, IL
05.2026 - 08.2026
- Processed customer transactions efficiently using point-of-sale systems to ensure smooth checkout experience.\nResolved customer complaints with effective solutions to enhance satisfaction.\nEducated customers on available service options and maintenance plans.\nMaintained daily records of customer interactions and transactions accurately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on billing procedures, facilitated payment processing, and guided setup of payment options to enhance understanding.
- Collected customer deposits and processed payments at the front desk. and arranged for billing.
Bilingual Customer Service Representative
TKC Holdings
St Louis, Missouri
09.2020 - 09.2021
- Responded to customer inquiries in English and Spanish, delivering accurate product and service information to enhance customer satisfaction.
- Managed customer inquiries in English and Spanish across various communication channels.
- Assisted customers with account issues, providing prompt and effective solutions.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Resolved customer complaints professionally, adhering to corporate policies to uphold service standards and retain customer loyalty.
- Resolved conflicts by actively listening and addressing customer concerns empathetically.
- Demonstrated patience when addressing customer concerns and understanding when dealing with difficult situations.
- Educated customers about product features and services through clear communication.
- Maintained an up-to-date knowledge of the company's products and services to ensure accuracy when responding to customer inquiries.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
Cashier
Burlinton Coat Factory
Chesterfield, Missouri
03.2019 - 03.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and debit payments with accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with completing their purchases and finalizing transactions. and signed customers up for rewards program.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers in locating merchandise throughout the store.
- Helped customers find specific products, answered questions, and offered product advice.
- Addressed and resolved customer complaints in line with company policy to ensure customer satisfaction.
- Resolved customer inquiries and issues promptly and courteously.
- Worked closely with front-end staff to assist customers.
- Collaborated with team members to ensure smooth store operations.
- Restocked inventory at checkout displays regularly.
- Ensured cleanliness of checkout area, including countertops and registers, to create a welcoming shopping environment.
- Followed store policies for returns and exchanges consistently.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained work area and kept cash drawer organized.
- Addressed and resolved customer complaints in line with company policy to ensure customer satisfaction.
- Maintained work area and kept cash drawer organized.
Office Administrator
Verde Leaf LLC
St Charles, MT
08.2018 - 12.2019
- Managed office supplies and inventory for efficient operations.
- Answered incoming calls professionally and directed callers to appropriate personnel or department.
- Responded to customer inquiries via phone and email promptly.
- Resolved customer complaints and answered inquiries to enhance customer satisfaction.
- Composed various correspondence, including letters, emails, memos, and reports to ensure clear communication.
- Sorted and prioritized emails for efficient review, escalating critical issues to leadership.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Processed invoices on a timely basis according to established procedures.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
Education
High School Diploma -
Collinsville High School
Collinsville, IL04-2009
Skills
- Point-of-sale systems
- Payment processing
- Customer account management
- Product knowledge
- Issue resolution
- Bilingual communication
Languages
Spanish
Professional
Timeline
Customer Service Representative
Omega Autocare
05.2026 - 08.2026
Bilingual Customer Service Representative
TKC Holdings
09.2020 - 09.2021
Cashier
Burlinton Coat Factory
03.2019 - 03.2021
Office Administrator
Verde Leaf LLC
08.2018 - 12.2019
High School Diploma -
Collinsville High School