Vicki Croes
Human Resources Specialist
Touchet,WA
Summary
Seeking the opportunity to utilize and expand my diverse skill set that features human resources application of policies, procedures and practices. Multiple years of supervising, mentoring and relationship building of a diverse group of county employees, union public transit operators and airline personnel. Over thirty years of exceptional customer service and operational positions, many of which included supervisory roles. Proven leader that values relationship building, trust and communication as the foundation to a successful career.
Overview
33
33
years of professional experience
Work History
EXPERIENCE Human Resources Coordinator
Walla Walla County
Walla Walla, WA
07.2022 - Current
- Coordinates, supports and provides guidance in the consistent and effective application of policies, procedures, and practices of the Human Resources/Risk Management Department
- Maintains confidential personnel information and files that include preparation of, response to and tracking of hiring, discipline, grievances, and complaints for employees, as provided by offices and departments
- Assist in developing, recommending, and maintaining County human resources policies, procedures and systems
- Preforms hiring functions to include: process of preparation/distribution of County employment announcements, advertisements and tracking of applications, reviews applications/resumes and provides hiring materials for offices/departments as required
- Conducts employment orientation of new employees, assembles completed forms and documentations.
Fixed Route Dispatcher
Ben Franklin Transit
Kennewick, WA
02.2022 - 06.2022
- Performed all duties and responsibilities of a dispatcher in a fast paced, multi-task environment
- Coordinated communications between multiple departments and worked within the parameters set by DOT/DOL and local Ben Franklin Transit policies and procedures
- I assisted multi-police departments in searching for persons of interest in area crimes and assisted managers with accident investigations
- Completed same day and next day scheduling of operators as well as payroll functions.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours across night, weekend and holiday shifts.
Fixed Route Dispatch Supervisor
C-TRAN
Vancouver, WA
09.2014 - 02.2022
- Directly supervised public transit service in cooperation with field support supervisors and security officers to ensure safe operation, schedule compliance and quality customer service
- Planned, scheduled, and supervised daily work assignments of operators to ensure efficient utilization of personnel, facilities, transit coaches, and other agency resources
- Worked directly with human resources to facilitate random and post-accident drug and alcohol testing
- Liaison between human resources and operators while maintaining confidential documents and policies.
Operational Coordinator
Ameican Ailines/American Eagle
Portland, OR
11.1989 - 09.2014
- Held multiple positions for one of the largest air carriers in the world
- I trained extensively in the areas of customer service, conflict resolution, and security
- Responsible for a wide range of responsibilities including training, hiring, payroll and compliance
- Was awarded the Customer Service Employee of the Year five times.
Education
Associates of Arts -
Clark College
Skills
Pre-Employment Screening
undefinedTimeline
EXPERIENCE Human Resources Coordinator
Walla Walla County
07.2022 - Current
Fixed Route Dispatcher
Ben Franklin Transit
02.2022 - 06.2022
Fixed Route Dispatch Supervisor
C-TRAN
09.2014 - 02.2022
Operational Coordinator
Ameican Ailines/American Eagle
11.1989 - 09.2014
Associates of Arts -
Clark College
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