Vickie Amburgey
Tallahassee
Summary
Dynamic bartender shift manager with a decade of experience in customer service, upselling strategies, and conflict resolution. Proven ability to enhance workflows and maintain cleanliness standards, ensuring exceptional patron experiences.
Overview
28
28
years of professional experience
Work History
Bartender Shift Manager
Alachua Sports Pub
Alachua, FL
05.2003 - 04.2023
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders on mixology techniques and customer service standards.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented efficient workflows during peak hours, improving order turnaround time for patrons.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Analyzed sales data to identify trends, adjusting offerings to maximize profitability and customer satisfaction.
- Resolved customer complaints swiftly, fostering a positive atmosphere and encouraging repeat business.
Shift Lead Supervisor
Hanover Direct
Roanoke, VA
02.1995 - 01.2000
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on best practices and procedural adherence.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Coordinated staff scheduling to optimize labor resources and meet production demands.
- Conducted regular inventory audits to maintain stock accuracy and minimize waste.
- Fostered a positive work environment through effective communication and team-building activities.
- Collaborated with management on strategic initiatives to enhance operational effectiveness.
Education
High School Diploma -
Virginia Department of Edacation
Roanoke, VA03-2003
Skills
- Cleanliness standards
- Upselling strategies
- Customer service
- Data entry
- Customer relations
Timeline
Bartender Shift Manager
Alachua Sports Pub
05.2003 - 04.2023
Shift Lead Supervisor
Hanover Direct
02.1995 - 01.2000
High School Diploma -
Virginia Department of Edacation