Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Software
Timeline
RegisteredNurse

Vickie Franks

Medical Records/Scheduler
Jacksonville,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Scheduler/Medical Records Specialist

NEFEDA
08.2024 - Current
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
  • Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
  • Supported medical staff by providing organized and accurate medical records.
  • Tracked and monitored requests for medical records release.

Operations Specialists

Cadence Bank
10.2020 - 05.2024
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Gathered, organized and input information into digital database.
  • Devised and implemented processes and procedures to streamline operations.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Maintained accurate financial records, contributing to successful audits by organizing and filing all accounts payable documents.
  • Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
  • Handled day-to-day accounting processes to drive financial accuracy.

Pre-Admission Office Coordinator/Managerial Assistant

North MS Medical Center
01.2000 - 09.2019
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Registered Emergency Medical Technician.

North MS Medical Center
01.2000 - 09.2019
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
  • Administered emergency medical care to stabilize patients for safe transport to healthcare facilities, improving outcomes.
  • Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
  • Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
  • Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
  • Enhanced patient survival rates by promptly providing life-saving interventions during critical emergencies.
  • Responded to 911 calls for medical emergencies.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Handled patient transfers from one medical facility to another.
  • Observed patient behavior to report changes to medical personnel.

EKG Technician

North MS Medical Center
01.2000 - 09.2019
  • Enhanced patient care by accurately performing EKG testing and analyzing results.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
  • Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
  • Maintained a clean working environment following infection prevention protocols reducing risks associated with crosscontamination.
  • Supported clinical research efforts by collecting and organizing EKG data for use in scientific studies.
  • Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
  • Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
  • Maintained high standards of cleanliness and organization in EKG lab, ensuring safe environment for patients and staff.
  • Supported cardiologists during complex diagnostic procedures, providing essential EKG data for comprehensive patient evaluations.
  • Increased patient satisfaction by quickly addressing concerns and providing reassurance during EKG tests.
  • Conducted detailed EKG interpretations to assist doctors in diagnosing cardiovascular conditions, leading to timely and effective treatment plans.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.
  • Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.

Emergency Room Patient Representive

North MS Medical Center
01.2000 - 09.2000
  • Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
  • Collaborated effectively with multidisciplinary teams to provide comprehensive care for diverse patient populations.
  • Assisted healthcare providers in delivering life-saving procedures, contributing to positive patient outcomes.
  • Reduced wait times for diagnostic imaging by efficiently transporting patients to radiology appointments within the hospital.
  • Recognized potential escalations among distressed patients or family members, effectively utilizing de-escalation techniques to maintain a calm and safe environment.
  • Ensured optimal patient comfort by assisting with personal hygiene tasks, mobility support, and wound care.
  • Streamlined inventory management processes within the emergency department, ensuring adequate stock levels for essential supplies and equipment needed for immediate patient care interventions.
  • Maintained a safe and clean environment through diligent adherence to infection control protocols and standards.
  • Increased emergency room efficiency with proficient use of electronic health record systems for documentation.
  • Enhanced patient care by efficiently managing emergency room workflow and prioritizing tasks.
  • Provided support during critical incidents or disasters as an integral part of the emergency response team, demonstrating adaptability in high-pressure situations.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Facilitated timely treatment for patients by accurately recording medical histories and vital signs.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Maintained clean and sanitary environment in emergency department to meet hygiene measures.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Quickly responded to codes and cardiac monitor alarms.
  • Liaised between nurses, physicians, patients and visitors.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.

Education

Registered Emergency Medical Technician

Itawamba Community College
Fulton, MS
12-1999

High School Diploma -

Mantachie High School
Mantachie, MS
05-1984

Skills

  • Computer Skills
  • Attention to Detail
  • Data Entry
  • Strong Work Ethic
  • Schedule Coordination
  • Teamwork and Collaboration
  • Customer Service
  • Telephone Etiquette
  • Problem-Solving
  • Medical Terminology
  • Patient Scheduling
  • Payroll Processing
  • Order Processing
  • Documentation proficiency
  • Inventory Tracking
  • Calendar Management
  • Meeting Scheduling
  • Patient Registration
  • Client-specific scheduling
  • Administrative Support
  • Records Management
  • Project Planning
  • Supply Restocking
  • Support Services
  • Mail Management
  • Materials Distribution
  • Relationship Building
  • Time Management
  • Reliability
  • Multitasking

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

A4

Epic

MIS

Timeline

Scheduler/Medical Records Specialist

NEFEDA
08.2024 - Current

Operations Specialists

Cadence Bank
10.2020 - 05.2024

Pre-Admission Office Coordinator/Managerial Assistant

North MS Medical Center
01.2000 - 09.2019

Registered Emergency Medical Technician.

North MS Medical Center
01.2000 - 09.2019

EKG Technician

North MS Medical Center
01.2000 - 09.2019

Emergency Room Patient Representive

North MS Medical Center
01.2000 - 09.2000

Registered Emergency Medical Technician

Itawamba Community College

High School Diploma -

Mantachie High School

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Vickie FranksMedical Records/Scheduler