VICKIE GAPA
Apache Junction,AZ
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
40
40
years of professional experience
Work History
Bartender
Kapt-N D's
Apache Junction, AZ
09.2023 - Current
- Crafted diverse cocktails and beverages, ensuring quality and consistency for customer satisfaction.
- Managed bar inventory, tracking supplies and minimizing waste through effective organization.
- Provided exceptional customer service, fostering a welcoming atmosphere to enhance guest experience.
- Trained new bartenders on recipes, techniques, and best practices to maintain service standards.
- Implemented efficient workflow processes, improving speed of service during peak hours.
- Resolved customer complaints effectively, enhancing loyalty and repeat business through positive engagement.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Lucky Strikes
Apache Junction, AZ
05.2024 - 09.2025
- Mixed and served beverages efficiently to meet customer demands.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Assisted in training new bartenders on menu items and service techniques.
Customer Service Representative
State Farm Insurance
Tempe AZ
06.1986 - 05.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in maintaining product knowledge to enhance customer interactions and service quality.
- Managed order processing and ensured timely updates to customers regarding their requests.
- Collaborated with team members to streamline processes, improving response times for customer queries.
- Documented customer feedback to identify trends and recommend improvements in service delivery.
- Trained new staff on company policies, enhancing overall team performance and efficiency.
- Developed FAQs and training materials, contributing to knowledge sharing within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Some College - undefined
University of Phoenix
Tempe, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Bartender
Lucky Strikes
05.2024 - 09.2025
Bartender
Kapt-N D's
09.2023 - Current
Customer Service Representative
State Farm Insurance
06.1986 - 05.2024
Some College - undefined
University of Phoenix