VICKIE GUNN
Marietta,GA
Summary
Detail-oriented and highly organized medical receptionist with over 10 years of experience in healthcare administration. Proven track record of improving patient satisfaction, streamlining administrative processes, and ensuring compliance with healthcare regulations. Equipped with outstanding customer service skills and a strong ability to manage complex scheduling and billing tasks. Committed to providing exceptional support to patients and healthcare providers.
Overview
12
12
years of professional experience
Work History
Director Of Operations
Oxford Learning Center
Marietta Ga
10.2015 - 02.2018
- Trained and mentored staff on best practices in early childhood education and care.
- Coordinated parent engagement initiatives to foster community relationships and support child development.
- Led staff meetings to discuss program improvements, address challenges, and share feedback.
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
Medical Front Office Supervisor
Wellstar Health System
Atlanta Ga,
10.2005 - 10.2015
- Managed patient scheduling, reducing appointment wait times by 20%
- Handled billing and insurance claims, increasing accuracy by 25%
- Provided excellent customer service, resulting in a 15% increase in patient satisfaction
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and maintained electronic and physical medical records for patient confidentiality and compliance.
- Processed patient information updates accurately within the health information management system.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Verified accuracy of patient information in medical records.
Education
Dipolma -
Columbia High School
Decatur Ga.06-1980
Skills
- Patient Scheduling
- Electronic Health Records Management
- Customer Service
- Medical Billing
- Insurance Claim Processing
- Operational Efficiency
- Office Administration
- HIPAA Compliance
Accomplishments
- Successfully implemented a new patient scheduling system, reducing no-show rates by 30%
- Streamlined billing processes, decreasing errors by 20%
Work Preference
Location Preference
RemoteTimeline
Director Of Operations
Oxford Learning Center
10.2015 - 02.2018
Medical Front Office Supervisor
Wellstar Health System
10.2005 - 10.2015
Dipolma -
Columbia High School