Vickie Jepperson
Manager, Sales, Recreational,
Spanish Fork, Or West Phoenix ,UT
Summary
To Whom it May Concern: I am looking for a part time or full-time employment position . I have been working Management and Customer Service positions thru most of my work history. Positions include Resort Manager 33 years. 16 years in Pueblo El Mirage Resort, Rivers Edge 3 years, and 18 at Star Valley Ranch Resorts. Also, to include Front Desk Positions, Reservation Systems, Events from planning, scheduling, to completion of event. Setting up , decorating, designing, Gift shop. Overseen Restaruant and Golf Course Management and Superintendents. Ordering products, hiring employees and training.
Overview
28
28
years of professional experience
Work History
Cashier
Walmart
12.2023 - 05.2026
- Processed high-volume transactions efficiently to minimize wait times and enhance customer satisfaction.
- Maintained accurate cash drawer, ensuring accountability and adherence to cash handling procedures.
- Assisted customers with product inquiries, providing exceptional service and promoting store loyalty.
- Collaborated with team members to streamline checkout processes and improve overall operational efficiency.
- Trained new cashiers on point-of-sale systems, enhancing team performance and service delivery standards.
Resort Manager
Pueblo El Mirage
01.2006 - 05.2021
Resort Manager-Gift Shop Manager
River’s Edge Resort
01.2003 - 01.2006
Aspen Mortgage
01.1998 - 01.2003
- Streamlined operational Mortgage and sales agreements, workflows to enhance service delivery and guest satisfaction.
- Implemented process improvements that reduced turnaround time for guest requests.
- Led cross-functional teams to execute strategic initiatives aligning with company objectives.
- Developed training programs that enhanced staff performance and operational efficiency.
- Streamlined operational workflows to enhance efficiency and reduce turnaround time.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Operations Manager, Broker
Star Valley Ranch Resorts
01.1998 - 01.1980
- Led cross-functional teams to implement process improvements across resort operations.
- Developed training programs for staff, fostering a culture of continuous improvement and accountability.
- Oversaw inventory management systems to ensure optimal stock levels and cost control.
- Analyzed performance metrics, identifying trends to drive strategic decision-making and resource allocation.
- Coordinated communication between departments, enhancing collaboration and service delivery standards.
- Implemented guest feedback mechanisms, improving overall satisfaction rates through actionable insights.
- Managed budgetary planning processes, aligning resources with organizational goals for sustainable growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
High School Diploma -
Afton High
Afton, WY06.1987
Skills
Data processing and billing
Microsoft Office suite
Email communication skills
Client support and service
Integrity and work ethic
Cash management
Section name
I am sure I would be an asset for your company. Customer Service, dealing with unhappy people. For the right position I would Stay year-round in Southern Utah or Arizona.
Timeline
Cashier
Walmart
12.2023 - 05.2026
Resort Manager
Pueblo El Mirage
01.2006 - 05.2021
Resort Manager-Gift Shop Manager
River’s Edge Resort
01.2003 - 01.2006
Aspen Mortgage
01.1998 - 01.2003
Operations Manager, Broker
Star Valley Ranch Resorts
01.1998 - 01.1980
High School Diploma -
Afton High