Vickie Kokensparger

Customer Service Skills - I have worked front windows for the Dental Clinic
when it was there and also for the medical clinic for appointments, taking payments and setting up appointments.

Answered switchboard - took messages and transferred phone calls to appropriate employee. Also answered questions about agency and programs.

Meeting minutes for several community meetings.

Worked with CMH employees to send out newsletter 3 or 4 time per year. Generally 300-400 newsletters.

Monthly credit card reconciliation for purchases made with supervisor's credit card.

Placed supply orders for the entire agency and made sure they were distributed to appropriate department when they arrived. Also processed the bill for said orders to the Fiscal Department to be paid.

Did time tracking through the HDIS program for all employees to help other employee who had gotten behind and then did the time tracking all of the time for my service area of 19 employees..

Count cash drawers and pay-ins at the end of the day for 3 service areas.

Data entry into created spreadsheets for expenses, maternal newborn face sheets and others.

Posted payments for CMH billing through eClinicalworks State program.

Coordinated a program called Mobile Eyes through Prevent Blindness Ohio for folks who did not have any insurance. This provided them with a comprehensive eye exam and a pair of glasses at no charge to them.