Vickie L. Thomas

Resigned due to the DOGE initiative.

• Reviewed documents for specific requirements necessary for processing and assessed whether to case required forwarding to the statute department.
• Researched correspondence and tax returns through Service Electronic Research Program (SERP)
• Ensured scanned documents are accurately translated into case inventory
• Transcribed or key verified a wide variety of taxpayers prepared tax returns through Integrated Data Retrieval System (IDRS) to verify Business Master Files (BMF) and Individual Master Files (IMF) information
• Supported team members with various administrative tasks, contributing to a well-functioning office environment.
• Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
• Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
• Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
• Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
• Processed incoming correspondence and distributed to correct department to promote efficient flow of communication.
• Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
• Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Input data into spreadsheets and databases.
• Edited and proofread documents for accuracy and completeness.

• Resupply food items for self-serve ready to go meals for Amazon Airport employees
• Assist in serving hot meals to employees
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Greeted customers at counter to fulfill requests and answer questions.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

• Conducted commissary sales transactions, processed inmate order forms, performed data entry and verified and delivered pulled orders to inmates.
• Performed transfers of products and merchandise from warehouse to inmates.
• Verified incoming shipments against receiving documents and noted and reported discrepancies, damages or quality concerns.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Stocked, tagged and displayed merchandise as required.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

• Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
• Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
• Supported kitchen team by being responsive and pitching in to complete tasks.
• Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.

• Supported store management in the Grand Opening of the Super Kroger for the apparel department.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

• Investigated correspondence received through the Automated Customer Care Portal System to determine authenticity and distributed to the appropriate department for timely handling.
• Performed clerical duties updating informational databases and tracking distribution of claim discrepancies.
• Used computer programs, company guidelines and/or procedures to provide effective administrative assistance to managers and technical employees
• Applies Technology to Tasks

• Reviewed and deciphered member’s correspondence and decided on what actions and corrections to make (payment adjustment or financial recovery).
• Entered the information in the Inquiry Control database and sent out notification decisions to the member and provider(s).
• Conducted basic research and relayed information critical to decision makers in management or made the correction on the spot.
• Entered the information in the inquiry database and sent out written and oral notification decisions to management, the network and provider.
• Experience with written and oral communications to communicate with others sufficiently to meet and deal effectively with employees, management, and others to accomplish program assignment(s).

• Data Entry for reviewing and processing health insurance claims.
• In depth knowledge and application of medical Current Procedural Terminology (CPT Codes), Diagnosis Codes, Healthcare Common Procedure Coding System (HCPCS) a collection of standardized codes that represent medical procedures, supplies, products and services.
• Supervisor: HR Manager (513)380-1820
• 40 hours/week

• Served as the Accounts Payable customer service point of contact for outside vendors and internal personnel.
• Created new vendor accounts
• Entered correct data for invoices and verified discrepancies through phone communications.
• Researched accounts for payment history or discrepancies
• Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
• In an office setting, experience with filing, photocopying, faxing, shredding, typing, scanning of documents, and/or uploading customer information into an internal system.

• Provided Customer Service to assist Home Office and Sales Representatives with guidance on:
• Demonstrated exceptional attention to detail when analyzing financial statements for accurate adjustments.
• Commission Questions for sales through phone call information gathering.
• Researched claims and incident information to deliver solutions and resolve problems.
• Electronically inputted billing and payment data and reconciling accounts
• Utilized Self-Management to maintain company policies and standards, while correcting billing and payment data.

• Handled escalated calls calmly and professionally, resulting in satisfactory resolutions for both parties involved.
• Enhanced customer satisfaction by addressing and resolving phone inquiries in a timely manner.
• Utilized in-depth Interpersonal Skills to communicate and build relationships with policy holders and insurance representatives

• Set up and maintained customer accounts
• Calculated insurance premiums
• Entered data in various databases
• Answered employee phone inquiries
• Supervisor: HR Manager (866) 832-7719
• 40 hour/week

• Applied insurance payments to appropriate policies.
• Made commission adjustments for sales representative.
• Practiced Self-Management and Integrity in making sales representative adjustments and reconciliations of accounts.

• Sorted and classified documents into appropriate filing systems for increased traceability.
• Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.