Vickie Mack
Louisville
Summary
My primary objective is to be a valuable asset to the staff and clients. I will strive to learn as much as possible about the company and the clients in an effort to ensure that both the clients' and the staff needs are met. In order for me to reach my objective, I will be open-minded and hardworking, always willing to learn and be the best employee possible.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
37
37
years of professional experience
1
1
Certification
Work History
In-Home Health Care
- Caring for relative with HIV, Hepatitis C and active drug addiction. Duties included feeding, clothing, providing social interactions. Transportation to and from various medical appointments. Ensuring that all medication was taken on schedule and in the correct doses.
Housekeeping
Our Lady of Peace
Louisville, KY
05.2015 - Current
- Responsibilities include receiving and interrupting deliveries, attending managers' meetings, ensuring support staff is completing their assigned tasks in a timely manner.
Supervisor
Our Lady of Peace Hospital
2020 Newburg Road, Louisville, KY 40205
05.2015 - 11.2018
- Supervised daily operations, ensuring compliance with hospital policies and procedures.
- Trained and mentored staff on best practices in patient care and safety protocols.
- Coordinated departmental schedules to optimize resource allocation and workflow efficiency.
- Implemented process improvements that enhanced patient satisfaction and reduced wait times.
- Conducted performance evaluations, providing constructive feedback to promote professional development.
- Developed training materials to facilitate onboarding for new staff members efficiently.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Living Services
Christian Care Communities
Louisville, KY
04.2013 - 04.2015
- Work consisted of assisting the residents with their medications, baths and dressing wounds as necessary. Additionally, responsible for ensuring that the residents received the care that they needed in the case of a fall or emergency.
House Keeping
Harbor Management
Atlanta, GA
10.2009 - 02.2012
- Responsibilities included the daily cleaning of the office, the model home and cleaning of Breezeways. Fully stocked the leasing office with refreshments and answered the phones when the leasing staff was busy. Additional responsibilities included scheduling the housekeeping rotation between the two properties.
Warehouse Worker
Prologix Distribution Services
Atlanta, GA
03.1999 - 10.1999
- Responsibilities included the daily cleaning of the management offices, restrooms breakrooms and warehouse. Emptied the trash in all areas and vacuumed management offices. Ensured that all common areas were well stocked with the needed supplies, such as toilet paper, soap and air fresheners.
- Maintained accurate inventory records using warehouse management software.
- Collaborated with team members to optimize workflow and reduce delays.
- Implemented safety protocols to minimize risks in the workplace.
- Trained new employees on operational procedures and safety guidelines.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Housekeeping
Dr. Prashan and Mary Miller
01.1989 - 02.1989
- General housekeeping duties which included washing dishes and clothes, dusting, mopping, sweeping, and vacuuming the living room and four bedrooms. Polished silver, washed clothes, and ensured the litter box was cleaned and maintained.
Education
High School Diploma -
Thomas Jefferson High School
05-1991
Business Management Major
Jefferson Community College
07-1998
Skills
- Know how to operate copiers, fax machines, multi-line phones and scanners Possess proficient knowledge of Microsoft Word Know how to speak and relate to diverse residents Also able to write, sort, and compose emails
- Housekeeping management
- Recycling programs
- Waste disposal
- Delegating work assignments
- Inspecting equipment
- Trash collection
- Pest control
- Hazardous waste management
- Chemical handling
- Hygiene standards
- Checking supplies
- Safety protocols
- Stock inventory management
- Standards compliance
- Microsoft office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results through effectively helping with tasks.
- Documented and resolved issues which led to results.
- Resolved product issue through consumer testing.
- Supervised team of 11 staff members.
- Achieved results by completing tasks with accuracy and efficiency.
Certification
- Certified Healthcare Environmental Services Technicioan.
Languages
English
Professional Working
Timeline
Housekeeping
Our Lady of Peace
05.2015 - Current
Supervisor
Our Lady of Peace Hospital
05.2015 - 11.2018
Assistant Living Services
Christian Care Communities
04.2013 - 04.2015
House Keeping
Harbor Management
10.2009 - 02.2012
Warehouse Worker
Prologix Distribution Services
03.1999 - 10.1999
Housekeeping
Dr. Prashan and Mary Miller
01.1989 - 02.1989
In-Home Health Care
Business Management Major
Jefferson Community College
High School Diploma -
Thomas Jefferson High School