Vickie McClone
Fort Wayne,IN
Summary
Hardworking and reliable employee focused on going above and beyond to support team and serve customers. Trained in and offering top-notch customer service abilities. Motivated to continue to learn and grow
Overview
26
26
years of professional experience
Work History
Assistant Manager
Cosmos Family Restaurant
07.2023 - 10.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Patient Meal Services Host
Parkview Hospital Randallia
01.2021 - 01.2023
- Provided exceptional customer service by attentively listening to patient needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Managed time efficiently in order to complete all tasks within deadlines.
Owner's Assistant
Appraisal Techniques
03.2018 - 11.2020
- Provided project and administrative support for retail property appraisal activities
- Operated office machinery, including photocopiers, scanners, and telephone systems
- Conducted research, assembled and analyzed data, and submitted reports and documents
Server
Acme, Bluebird Restaurant, Cosmos, Red Apple
04.2014 - 02.2020
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Entered orders, delivered food and beverages, and processed payments
- Performed side work duties, such as cleaning and restocking supplies
- Trained new servers in restaurant procedures and customer service standards
Owner
Busco Bait & Tackle
01.2006 - 01.2013
- Greeted customers, often by name, and created welcoming environment
- Managed product inventory by projecting demand for popular items based on sales
- Open and closed store and set up shop for each day's operation
- Oversaw visual merchandising and displays to appeal to shoppers
- Oversaw store operating budget, product inventory, purchasing decisions, and sales development strategies
Administrative Assistant
Tuthill/ Fill-Rite
10.1998 - 01.2005
- Answered incoming calls and directed messages to the correct party
- Organized conferences and special events, including setting up the catering and preparing all supporting materials
- Scheduled meetings and assisted in making travel arrangements
- Gained valuable skills by learning how to create spreadsheets and use pivot tables
- Supported front office staff by providing word processing of correspondence and reports
Education
Sales/Marketing -
Ball State University
Muncie, In10.2024
High School Diploma -
Warsaw Community High School
Warsaw, In05.1987
Skills
- Administrative support
- Staff Management
- Customer rapport
- Organization
- Customer service and satisfaction
- MS Office
Timeline
Assistant Manager
Cosmos Family Restaurant
07.2023 - 10.2024
Patient Meal Services Host
Parkview Hospital Randallia
01.2021 - 01.2023
Owner's Assistant
Appraisal Techniques
03.2018 - 11.2020
Server
Acme, Bluebird Restaurant, Cosmos, Red Apple
04.2014 - 02.2020
Owner
Busco Bait & Tackle
01.2006 - 01.2013
Administrative Assistant
Tuthill/ Fill-Rite
10.1998 - 01.2005
High School Diploma -
Warsaw Community High School
Sales/Marketing -
Ball State University
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