Vicky Fortunato
New York,NY
Summary
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions. Seasoned Account Executive bringing valuable experience in managing and growing key accounts, consistently meeting sales goals, and fostering client relationships. Strong communication, negotiation, and problem-solving skills paired with ability to develop strategic business plans. Demonstrated success in driving revenue growth and improving customer satisfaction rates in previous roles.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Executive
RDI Inc.
Mount Kisco, NY
06.2003 - Current
- Managed and developed sales accounts across the East Coast and portions of the Midwest, ensuring customer needs were met through proactive communication and collaboration with Regional Sales Managers and Outside Sales Representatives.
- Conducted in-depth pricing and gross margin reviews for existing and new products, while providing tailored solutions and suitable product substitutes to customers.
- Oversaw customer order fulfillment by coordinating with manufacturing, purchasing, and warehouse teams, ensuring timely processing and delivery.
- Negotiated pricing and agreements between the manufacturing facility and the customer, aligning solutions with client-specific needs.
- Led the preparation and completion of customer quarterly and annual bid packages, maintaining high standards of accuracy and professionalism.
- Partnered with Quality Assurance teams to address product samples, resolve customer concerns, and manage return authorizations.
- Collaborated with manufacturing facilities to create accurate documentation and provide samples for customer approval, ensuring compliance with specifications.
- Maintained and updated sales-related ISO documentation, actively participating in monthly ISO audits and meetings to uphold quality and compliance standards.
Account Receivable Manager
RDI Inc.
Mount Kisco, New York
04.1999 - 06.2003
- Directed all aspects of accounts receivable operations, including the generation and updating of daily invoices, credit memos, and debit notes, ensuring accuracy and efficiency.
- Processed and reconciled cash receipts, wire transfers, and credit card payments, maintaining seamless financial workflows.
- Led collections efforts by managing and resolving outstanding accounts, and fostering strong client relationships through effective communication.
- Collaborated with senior leadership, including the Controller and CFO, during weekly meetings to analyze financial data and address key account issues.
- Issued and resolved Return Material Authorizations (RMA) with customers, ensuring a positive client experience.
- Calculated commissions and developed detailed reports for internal and external sales teams, supporting strategic decision-making.
- Oversaw the receipt and processing of international shipments, integrating them into inventory systems with precision.
- Prepared and presented monthly sales reports for executive leadership, offering insights into revenue trends and opportunities.
- Partnered with cross-functional teams, including Sales, Factory, and Executive Leadership, to ensure the achievement of monthly sales goals.
- Mentored and trained new employees in accounting functions for both the primary company and its subsidiaries.
Education
Associate of Applied Science - Business
Westchester Community College
Valhalla, NY05-1999
Skills
- Account planning
- Account oversight
- Sales strategies
- Account servicing
- Customer relationship management
- Customer relationships
- Managing client relationships
Languages
Italian
Professional
Certification
- New York State Cosmetology License
Special Skills
- Proficient is Word, Excel, Access, Power Point, Quick Books, Mas 90, Mas 200, Hubspot
Timeline
Account Executive
RDI Inc.
06.2003 - Current
Account Receivable Manager
RDI Inc.
04.1999 - 06.2003
Associate of Applied Science - Business
Westchester Community College
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