Vicky Hunt
Springfield,OH
Summary
Results-driven individual in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of post-secondary education
26
26
years of professional experience
Work History
Human Resources Administrator
Speedway Corporation
Enon, Ohio
01.2021 - Current
- Assisted in the recruitment process by taking in coming calls from employees needing help with their onboarding process.
- Maintained employee records, ensuring accuracy and confidentiality of all document
- Performed payroll functions taking in coming calls from store leaders assisting with approving payrol and time/ scheduling helping with clearing any errors or warnings so payroll can be processed.
- Acted as a liaison between employees and upper-level management when needed.
- Advised managers on disciplinary actions when necessary while following company policies and procedures.
- Answered questions from current or potential employees regarding benefits packages or other HR related matters
- Answered employee questions regarding health benefits and 401k options giving the correct third party company we use.
- Oversaw benefits enrollment process by answering questions and assisting employees with login details.
- Developed and maintained resources and materials to support hiring managers throughout onboarding life cycle.
Sr. Employee Service Center Agent
7-11 corporate Office
Enon, Ohio
01.2001 - Current
- Managed multiple tasks simultaneously while ensuring high levels of efficiency and accuracy in all areas of work performed.
- Provided customer service for incoming inquiries and concerns via phone, email.
- Provided training assistance to new Service Center Agents as needed.
- Collaborate with HR to resolve payroll discrepancies and inquiries.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- walking employees-store leaders through direct deposit instructions for employees setup.
- Addressed customer inquiries via email, telephone calls providing prompt response, or follow-up.
- Processed transactions using ticketing software.
Education
High School Diploma -
Oskaloosa High School
Oskaloosa, IA 09.1974 - 05.1986
Some College (No Degree) - Biblical Studies
Apostolic Bible Institute
Saint Paul, MN, MNSkills
- Employee Onboarding
- Garnishment processing
- Direct deposit processing
- Payroll Processing
- Data Entry
- Excellent communicator
- Team Player
- Problem-solving abilities
- Team Development
- Microsoft Office
- Microsoft Excel
- Inbound and Outbound Calling
- Process Documentation
- Multitasking
- Active Listening
- Team building
- Problem-Solving
- Workforce Management payroll system
- Workday system
- Sap system
- Paradox hiring system
Timeline
Human Resources Administrator
Speedway Corporation
01.2021 - Current
Sr. Employee Service Center Agent
7-11 corporate Office
01.2001 - Current
High School Diploma -
Oskaloosa High School
09.1974 - 05.1986
Some College (No Degree) - Biblical Studies
Apostolic Bible Institute