Vicky Johnson
Faribault,MN
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Laura Baker Services Association
Northfield, MN
09.2018 - Current
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Delivery Driver
Amazon Flex
Brooklyn Park, MN
05.2022 - 08.2025
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Nursing Assistant
BrightStar Care
Cannon Falls, MN
05.2022 - 09.2022
- Followed nursing orders, treatments and follow-up care to maintain patient safety and optimize workflow.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
House Director
Laura Baker Services Association
Northfield, MN
08.2020 - 03.2022
- Supervised and supported activities of daily living such as medication administration and personal hygiene.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Monitored clients' progress to report necessary changes.
- Completed data entries in charts and logbooks to document client progress.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Style, Beauty, Barista
Target
Northfield, MN
11.2017 - 10.2019
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Maintained highest standards of conduct and service to support company reputation.
- Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
Host
Chapati ( Archer House)
Northfield, MN
05.2017 - 06.2018
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Answered telephone to provide establishment information and take party reservations.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Receptionist
Archer house
Northfield, MN
02.2017 - 10.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Monitored reservations to track incoming parties and special events.
Night Auditor/Front Desk Receptionist
Days Inn
Faribault, MN
07.2016 - 02.2017
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Documented wake-up requests and set up automatic calls in system.
- Assisted hotel guests with check in and out procedures courteously.
Education
High School Diploma -
Broadway Arts & Technology
Minneapolis, MN06.2006
Skills
- Compassionate client care
- Supervision
- Organization
- First Aid/CPR
- Leadership
- Records Management
Certification
- First Aid/CPR Instructor
- Medication administration
- Home health aid
Education and Training
other
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Amazon Flex
05.2022 - 08.2025
Nursing Assistant
BrightStar Care
05.2022 - 09.2022
House Director
Laura Baker Services Association
08.2020 - 03.2022
Direct Support Professional
Laura Baker Services Association
09.2018 - Current
Style, Beauty, Barista
Target
11.2017 - 10.2019
Host
Chapati ( Archer House)
05.2017 - 06.2018
Receptionist
Archer house
02.2017 - 10.2017
Night Auditor/Front Desk Receptionist
Days Inn
07.2016 - 02.2017
High School Diploma -
Broadway Arts & Technology