Vicky Martinez
Bronx ,NY
Summary
Organized Scheduling Coordinator with proactive attitude regarding production scheduling coordination. Over 15 years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes.
Overview
17
17
years of professional experience
Work History
Bilingual Intake/Scheduling Coordinator
Humana at Home
The Bronx, NY
06.2021 - 06.2024
- Created and maintained employee schedules to ensure adequate staffing levels.
- Tracked intake request progress and resolved issues to maintain smooth processing
- Assisted patients by answering questions and providing information regarding PHCS program
- Handel Verifying POA/Translating Documents Spanish to English
- Gathered and verified insurance requirements to meet program needs via CGX
- Scheduled patients according to availability, urgency and insurance authorization guidelines
- Answered questions and resolved concerns raised by both patients and outside agencies
- Reviewed demographic, clinical information before sending to referred specialists
- Monitored workflow and schedules to ensure timely delivery
- Developed effective scheduling processes to achieve production objectives Generated and processed invoices in accordance with billing cycles.
- Reviewed customer invoices for accuracy and completeness, ensuring all required information was present.
- Responded promptly to Agency inquiries regarding their accounts receivable issues.
Intake Coordinator
Hope Home Care Services
Staten Island, NY
01.2007 - 01.2020
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Maintained accurate client records and updated contact information in the company database.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- Communicate with RN-Homecare Supervisor regarding all new clients, changes in staff assignments and client needs.
- provide general information to the public regarding home case services.
- collect initial intake information from clients.
- insurance verification.
- Follow guidelines and implement compliance.
- Coordinate calendars and schedule relevant meetings and travel arrangements
- Coordinated services for clients based on individual needs by matching clients with caregivers.
- Boosted client retention using client appreciation initiatives and relationship-building techniques.
Education
Bachelor of Science - Biology
New Your University
05-2012
Biology
Washington Irving High School
06-2005
Skills
- Program Organization
- Data Entry
- Documentation and Reporting
- Customer Engagement and Support
- Strong Work Ethic
- Project Scheduling
- Calendar Management
- Quality Assurance
- Problem-Solving
- Critical Thinking
- Patient Scheduling
- Medical Terminology
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Intake/Scheduling Coordinator
Humana at Home
06.2021 - 06.2024
Intake Coordinator
Hope Home Care Services
01.2007 - 01.2020
Bachelor of Science - Biology
New Your University
Biology
Washington Irving High School