Vicky Medina
Fontana,CA
Summary
Shift Manager with proven leadership at Pizza Guys, excelling in team management and customer service. Skilled in inventory management and POS operations, I enhanced productivity and fostered a positive work environment. From helping train new employees and driving sales through effective upselling strategies, ensuring operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Shift Manager/Key Holder
Pizza Guys
Rancho Cucamonga, CA
11.2022 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Ensured store cleanliness to foster a welcoming environment for customers and staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Exercised composure under pressure and in escalated customer service scenarios.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Crew Member
McDonald’s
Ontario, CA
05.2015 - 08.2017
- Worked front counter, drive-thru and other areas.
- Handled payment transactions accurately.
- Handled numerous orders concurrently, ensuring quality and efficiency were not compromised.
- Enhanced team dynamics through cooperation.
- Partnered with team to execute orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high service quality by engaging customers and addressing their needs effectively.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Crafted a variety of milkshakes and ice cream desserts to meet customer preferences.
Education
Culinary Arts - Paramedic
Moreno Valley College
Moreno Valley, CAHigh School Diploma -
Colony High School
Ontario, CA05.2018
Skills
- Store maintenance
- Effective leadership
- Employee motivation
- Team management
- Technical skills
- Customer service
- Inventory management
- Store organization
- Drawer balancing
- POS operations
- Team leadership
- Decision-making
- Work Planning and Prioritization
- Managing operations and efficiency
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager/Key Holder
Pizza Guys
11.2022 - Current
Crew Member
McDonald’s
05.2015 - 08.2017
Culinary Arts - Paramedic
Moreno Valley College
High School Diploma -
Colony High School