Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Affiliations
Timeline
Generic

Vicky Morales

Orlando,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an higher management position to help launch career while achieving company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Community Manager

Greystar Property Management
Orlando, FL
04.2023 - Current
  • Prepared monthly financial reports for review by the property manager.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Interacted with potential renters during showings providing information about the property features.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Participated in community events promoting the rental properties available at the location.
  • Organized periodic tenant appreciation activities such as barbeques or holiday parties.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Handled resident complaints and expedited maintenance requests.

Security Sergeant

Universal Orlando Resorts - Security
Orlando, FL
11.2017 - 04.2022
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Interacted regularly with other departments within the organization to promote collaboration between teams.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.

Education

B.S. in Criminal Justice -

Everest University

Skills

  • Team Development
  • Empathy
  • Problem-Solving
  • Leadership
  • Payroll Processing
  • Brand Management
  • Coaching
  • Organizational skills
  • Effective Communication & Report writing abilities
  • Kronos, Entrata, Yardi & Onesite
  • MS Excel, Word, & PowerPoint
  • Administrative Management
  • Security Protocols &Workplace Safety
  • Access Control
  • Patrol procedures & Vehicle inspections

Certification

  • Security D License
  • FEMA - National Response Framework & Intro
  • FEMA - Intro to Incident Command System Healthcare/Hospital
  • FEMA - National Incident Management System and Intro
  • L.E.B.A.
  • CPR and First-aid

Volunteer Experience

  • Asian American Chamber of Commerce
  • Give Kids the World
  • City of Orlando's Board of Commissioners
  • Universal Orlando Resorts

Affiliations

  • Rotary Club Member

Timeline

Assistant Community Manager

Greystar Property Management
04.2023 - Current

Security Sergeant

Universal Orlando Resorts - Security
11.2017 - 04.2022

B.S. in Criminal Justice -

Everest University
  • Security D License
  • FEMA - National Response Framework & Intro
  • FEMA - Intro to Incident Command System Healthcare/Hospital
  • FEMA - National Incident Management System and Intro
  • L.E.B.A.
  • CPR and First-aid

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Vicky Morales