Vicky Nicholson
Dousman,WI
Summary
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
27
27
years of professional experience
Work History
Part time Administrative Assistant
Oconomowoc High School
08.2025 - Current
- Screen visitors and issue visitors passes. Assist them in finding where they need to go.
- Answer phone lines at switchboard.
- Retrieved and organized overnight voice mailbox messages for timely follow-up and communication.
- Performed mail sorting and distribution tasks.
- Process interschool and US mail.
- Order postage machine supplies and service.
- Issued staff permanent and temporary parking permits, maintaining records in Excel for accurate tracking.
- Work with Paraprofessional substitutes by providing resources needed for the day.
- Run class lists and prepare folders for Paraprofessional substitutes.
- Verify Red Rover for Paraprofessionals.
- Work with Red Rover and Skyward.
- Add non-course fees in Skyward.
- Enter locks and combinations into Skyward
- Enter payments in Skyward if cash or check is brought to the office.
- Prepare bank deposits for staff
- Run Skyward report and prepare deposit.
- Issue student parking permits and add permit information in Skyward.
- Check in and number all classroom books and have them delivered to the correct classroom.
- Update staff mailboxes.
- Called medical alerts and CPI's over P.A., directing staff to appropriate areas for swift response.
- P.A. announcements for Tornado and Fire Drills Signaling All Clear.
- Back-up for the principal's administrative assistant when absent.
- Completed additional tasks assigned by the administrator.
- Completed additional tasks assigned by the administrator.
Receptionist
Thelen & Associates, LLC
11.2018 - 10.2021
- Greeted clients, visitors, and vendors with professional front-desk service.
- Answered multi-line phones for law office calls and routed inquiries to proper staff.
- Handled multi-line phone system for efficient call handling and scheduling, prepared files for hearings.
- Scheduled appointments, meetings, and attorney calendars using office scheduling systems.
Nutrition Services
Kettle Moraine Middle School
08.2016 - 11.2018
- Prepared, cooked, and served food safely and on time, ensuring compliance with health regulations
- Executed cleaning and assigned duties while maintaining accurate temperature and safety documentation
- Communicated with staff via text and email to uphold Wisconsin health standards in the kitchen
Massage Therapist
Self Employed
04.2011 - 01.2017
- Assessed client needs and customized treatment plans.
- Provided therapeutic massage sessions for independent clients.
- Maintained detailed client records and session notes.
- Facilitated client communications and maintained accurate health records while providing massage therapy, educating clients, and performing cleaning and administrative tasks.
Domestic Engineer
Stay at Home Mom/Student
09.2003 - 04.2011
- Supervised childcare and school-related needs to facilitate smooth daily transitions and support family routines.
- Managed laundry, cleaning, and home maintenance routines to maintain a well-organized and functional home.
- Oversaw household scheduling for family keeping daily responsibilities organized
- Coordinated meal planning, grocery management, and pantry organization to ensure efficient household operations.
Intake Counselor
Lutheran Social Services
01.2005 - 01.2006
- Conducted intake assessments for Lutheran Social Services counseling referrals.
- Screened clients for behavioral health and crisis support needs.
- Documented client information in confidential service records.
- Transported newly released felons from probation and parole to transitional living home, facilitated intake processes, assigned rooms, and delegated responsibilities to ensure smooth transition.
Customer Service Cashier
Pierce's Pick n Save
10.2001 - 09.2003
- Opened store daily, ensuring optimal readiness for customer service., wait on customers, check in inventory, complete refunds, complete DMV services, keep store stocked & tidy
- Processed customer purchases at register in retail checkout area
- Greeted customers and answered store service questions
- Scanned merchandise and bagged items with care
- Balanced cash drawer and prepared shift paperwork to ensure accurate financial reporting.
- Resolved customer complaints professionally, enhancing customer satisfaction.
- Followed store policies for refunds, exchanges, and returns
- Answered incoming phone calls from customers regarding product availability or store locations.
Intake Counselor
Lutheran Social Services
01.2000 - 01.2001
- Performed intake assessments at juvenile home to evaluate needs and develop appropriate support plans.
- Conducted intake interviews for Lutheran Social Services clients seeking behavioral health support.
- Completed psychosocial assessments and documented needs in confidential client records.
- Screened referrals for eligibility, urgency, and appropriate service placement.
Education
Licensed Massage Therapist -
Lakeside School of Massage Therapy
Milwaukee, WI04-2011
Associate of Science - Police Science
Madison Area Technical College
Baraboo Senior High School Graduate -
Skills
- Skyward data entry
- Red Rover management
- Familiar with Infinite Campus, Red Rover, Raptor, Skyward & Qmlative
- Data entry
- Office Software Proficiency
- Microsoft Excel
- Scheduling software
- Point of sale
- Health Compliance
LANGUAGES
Can read & write spanish, Can speak some spanish
PROJECTS
Athletic Director Activity Assistant, September 1996- September 1999
Timeline
Part time Administrative Assistant
Oconomowoc High School
08.2025 - Current
Receptionist
Thelen & Associates, LLC
11.2018 - 10.2021
Nutrition Services
Kettle Moraine Middle School
08.2016 - 11.2018
Massage Therapist
Self Employed
04.2011 - 01.2017
Intake Counselor
Lutheran Social Services
01.2005 - 01.2006
Domestic Engineer
Stay at Home Mom/Student
09.2003 - 04.2011
Customer Service Cashier
Pierce's Pick n Save
10.2001 - 09.2003
Intake Counselor
Lutheran Social Services
01.2000 - 01.2001
Licensed Massage Therapist -
Lakeside School of Massage Therapy
Associate of Science - Police Science
Madison Area Technical College