Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vicky Nolasco

Silver Spring,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Specialist

Dominion Fertility
Bethesda, MD
08.2015 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve service complaints.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Train newly hired customer service specialist on day to day operations and company policies.

Optometrist Technician

Dr. Howard Budner & Associates Optometrists
Rockville, MD
07.2014 - 08.2015
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.

Clinic Operations Representative

Children's National Medical Center
09.2013 - 04.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma -

Albert Einstein High School
06.2010

Skills

  • Good Communication Skills
  • Schedule Mastery
  • Calm and Professional Under Pressure
  • Customer Relationship Management
  • Document and Records Management
  • Excellent Written and Oral Communication
  • Policy and Procedure Adherence
  • Office Supplies and Inventory

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Specialist

Dominion Fertility
08.2015 - Current

Optometrist Technician

Dr. Howard Budner & Associates Optometrists
07.2014 - 08.2015

Clinic Operations Representative

Children's National Medical Center
09.2013 - 04.2014

High School Diploma -

Albert Einstein High School

Similar Profiles

CREATE PROFILE
Vicky Nolasco