Vicky Perez
Ocala,FL
Summary
Specialist in autism support with personal experience as a special needs parent and spouse of a disabled combat veteran. Background in Speech Pathology complemented by administrative expertise in healthcare settings. Strong communication skills, patience, and empathy driven success in client relations. Dedicated to enhancing the client intake process at House of Hearts.
Overview
2026
2026
years of professional experience
Work History
Caregiver Representative and Veteran Advocate
Veterans Affairs Hospital
Miami, Florida
12.2016 - 05.2025
- Acted as a liaison between a disabled combat veteran, and the U.S. Department of Veterans Affairs (VA) to coordinate medical care, disability benefits, and appeals.
- Managed all required documentation, scheduling, and follow-up communications with VA providers and support programs.
- Served as an ongoing representative for the VA Hospital Caregiver Program, advocating for caregiver rights, submitting required forms, and tracking updates to federal programs.
- Provided administrative support remotely, including handling confidential information, managing deadlines, and ensuring timely follow-through on medical and legal paperwork.
Registration Representative
UF Shands Hospital
Gainesville, Florida
- Collected and verified complete patient demographic and insurance information.
- Processed payments, issued receipts, obtained signatures for HIPAA forms, and electronic authorizations for credit card transactions.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Provided excellent customer service by answering inquiries and resolving any issues that arose.
Education
Bachelor of Science - Speech-Language Pathology
University of Florida
Gainesville, FL12-2016
Skills
- Medical documentation
- Effective communication
- Patient advocacy
- Benefits coordination
- Attention to detail
- HIPAA compliance
- Crisis intervention
- Special needs care
- Autism support
- Compassionate client care
- Customer relationship management
Timeline
Caregiver Representative and Veteran Advocate
Veterans Affairs Hospital
12.2016 - 05.2025
Registration Representative
UF Shands Hospital
Bachelor of Science - Speech-Language Pathology
University of Florida
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