Vicky Phan
Santa Ana,CA
Summary
Knowledgeable student talented at learning quickly and adding value to any team. Strong history of successful projects using communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity. Multilingual and fluent in English and Vietnamese, offering solid comprehension of cultural diversity. Results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes. Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant - Radiation Oncology
Palladium Healthcare, LLC/OneDayRT
Tustin, CA
05.2023 - Current
- Educated patients about medications, procedures, and physicians' instructions.
- Cleaned and maintained medical equipment following procedures and standards.
- Verified appointment times with patients, and prepared charts, pre-admission, and consent forms.
- Kept the facility stocked with necessary supplies, equipment, and instruments.
- Contacted pharmacies to submit and refill patients' prescriptions on behalf of the supervising physician.
- Documented notes during patient visits – scribe.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone and in person.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs and patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
- Contacted medical facilities to schedule patients for admission.
- Supported administrative staff by processing payments.
- Prioritized and organized tasks to efficiently accomplish service goals.
Student Volunteer
COPE Health Scholars - St. Joseph's Hospital
Orange, CA
03.2021 - Current
- Followed school schedules and policies to promote safety and learning.
- Provided assistance with special projects to meet aggressive deadlines.
- Developed and practiced study techniques to retain information and meet assignment objectives.
- Communication with patients
- Set up patients' room
- Take vital signs
- Restock medical cabinet
Cashier
Arby's Restaurant
Huntington Beach, CA
08.2018 - 03.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
- Helped with purchases and signed customers up for rewards program.
- Processed customer payments quickly and returned exact change and receipts.
Medical Assistant Internship - Family Medicine
Dr. Julie's Hwynh's Medical Office
Garden Grove, CA
05.2015 - 09.2015
- Performed preliminary physical tests to record results accurately in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents, and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
Education
Bachelor of Science - General Biology
California State Polytechnic University, Pomona
Pomona, CA05.2022
High School Diploma -
Santa Ana Valley High School
Santa Ana, CA05.2017
Skills
- Medical Office Experience
- Vital Signs
- Hospital Experience
- Medical Terminology Knowledge
- Team Collaboration
- Documentation and Reporting
- Verbal and Written Communication
- Customer Service
- Patient-focused care
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Affiliations
- Member, CPP Alumni Association
- Pre-Medical Student Association (September 2020 - May 2022)
- Global Medical Brigades (February 2022 - May 2022)
- Pre-Physician Associates Student Association (February 2022 - May 2022)
- Criminology Club (February 2022 - May 2022)
Certification
- Certified Medical Assistant, 2016 - Present
- Certified BLS, 2020 - Present
- Certified Seizure Recognition and First Aid Certification, 2022 - 2024
Accomplishments
- Fall 2020 - Dean's List
- Spring 2021 - Dean's & President's Lists
- Fall 2021 - Dean's List
- Spring 2022 - Dean's & President Lists
Timeline
Medical Assistant - Radiation Oncology
Palladium Healthcare, LLC/OneDayRT
05.2023 - Current
Student Volunteer
COPE Health Scholars - St. Joseph's Hospital
03.2021 - Current
Cashier
Arby's Restaurant
08.2018 - 03.2020
Medical Assistant Internship - Family Medicine
Dr. Julie's Hwynh's Medical Office
05.2015 - 09.2015
Bachelor of Science - General Biology
California State Polytechnic University, Pomona
High School Diploma -
Santa Ana Valley High School
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