Vicky Vargas
Sunnyvale,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Restaurant Waitress
Dave And Buster
09.2021 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly.
- Maximized table turnover rate with timely seating of new customers and effective coordination with the kitchen staff.
- Maintain a clean and organized dining area, ensuring a comfortable atmosphere for all patrons.
- Maintained a clean and organized dining area, ensuring a comfortable atmosphere for all patrons.
Janitor
Slingshot
01.2020 - 08.2022
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Enhanced building safety through regular inspection of lights, doors, windows, and locks.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
Restaurant Busser
Dave & Buster's
07.2019 - 10.2021
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
Food Runner and Buster
Dave & Buster's
06.2019 - 09.2021
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Warehouse Worker
Stuart Rental
11.2018 - 03.2020
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
High School Diploma -
Promoción Social
ColombiaBusiness Administration And Management - Bussines
Universidad Nacional
ColombiaSkills
- Customer Experience Management
- Service Quality
- Positive attitude
- Interpersonal skills
- Adaptability
- Excellent communication
- Attention to detail
- Team Player
- Relationship Building
Timeline
Restaurant Waitress
Dave And Buster
09.2021 - Current
Janitor
Slingshot
01.2020 - 08.2022
Restaurant Busser
Dave & Buster's
07.2019 - 10.2021
Food Runner and Buster
Dave & Buster's
06.2019 - 09.2021
Warehouse Worker
Stuart Rental
11.2018 - 03.2020
High School Diploma -
Promoción Social
Business Administration And Management - Bussines
Universidad Nacional
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