Summary
Overview
Work History
Timeline
Generic

Vicky Williams

Oxford,MS

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Overview

27
27
years of professional experience

Work History

Patient Service Representative

Oxford Obstetrics & Gynecology Associates
Oxford, MS
05.2023 - Current
  • Consult the hospital about scheduling surgery, verifying benefits, and discussing benefits with patients undergoing obstetrics and surgery
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Customer Service Representative

Coahoma Electric Power Association
Lyon, MS
02.2016 - 05.2023
  • - responsible for the prompt answering of incoming phone calls and accurate routing of incoming phone calls, executes, monitors and reviews billing of member accounts to ensure the accuracy and integrity of billing data, provides accurate and complete billing reports to ensure the accuracy of accounts receivable, assists members with in person, over the phone, or written interaction including but not limited to: setting up new electric service(s), creating service orders, setting up arrangements, processing member payments and adjustments, collections and delinquent processing and reporting, outage reporting, scheduling appointments for engineering and meter testing, complaint resolution, termination of service, and attempting to resolve problems before bringing them to the department supervisor, forwarding customer feedback to appropriate staff person or department and follow-up to ensure the task are completed and the customer is satisfied, maintaining open and professional communication with manager and co-workers to assist in creating a smooth work flow, and responsible for maintaining member forms and keeping them accessible in the work area to ensure the most current information is being distributed.

Administrative Assistant

Sunflower Home Health
Clarksdale, MS
07.2016 - 02.2017
  • Provided assistance with outgoing communication, handled yearly statistics for the State Department and Health, scanned paperwork into clients' records, assisted with accumulating payroll information, maintained time and route sheets, answered phones, prepared and filed claims, followed up on uncollected claims, completed pre-audits of claim billing, and assisted in maintaining employee personnel records.

Insurance Specialist

The Woman`s Clinic
Clarksdale, MS
01.1997 - 02.2015
  • Responsible for billing Medicare, Medicaid, and private insurance, correcting and rebilling denied claims, answering phones and booking appointments, posting payments, checking customers out after appointments, and handling receivables.

Timeline

Patient Service Representative

Oxford Obstetrics & Gynecology Associates
05.2023 - Current

Administrative Assistant

Sunflower Home Health
07.2016 - 02.2017

Customer Service Representative

Coahoma Electric Power Association
02.2016 - 05.2023

Insurance Specialist

The Woman`s Clinic
01.1997 - 02.2015

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Vicky Williams