Vicky Williams
Cape Coral
Summary
Compassionate and professional Customer Service Representative with over 8 years of experience in the healthcare sector. Skilled in data entry, payment processing, and managing difficult conversations, driving customer satisfaction and efficient service delivery.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Lee Health System
Cape Coral, FL
05.2018 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction.
- Educated patients on insurance coverage and eligibility requirements.
- Collaborated with medical staff to ensure timely resolution of patient concerns.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Family Health Centers of SW Florida
Cape Coral, FL
08.2007 - 03.2018
- Handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records
Education
High School Diploma -
Mariner High School
Cape Coral, FL05-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Lee Health System
05.2018 - Current
Customer Service Representative
Family Health Centers of SW Florida
08.2007 - 03.2018
High School Diploma -
Mariner High School