Vicky A. Lugo
Tucson,AZ
Summary
Seeking a Management Analyst position in Public Safety Communications where I can leverage my analytical, problem-solving, and leadership skills to improve operational and workflow analysis. Eager to contribute to a dynamic team that fosters learning and professional development, allowing me to grow both personally and as a valuable asset to the team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Comm Specialist II
Public Safety Communications
01.2016 - Current
- Use specialized software to track and maintain case incident numbers and logs.
- Input information from calls into system using CAD and maintaining accuracy of details.
- Assess emergency requests and make quick judgment calls to determine appropriate action.
- Receive public emergency and non-emergency calls and supervise response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Pharmacy technician
Convergys
02.2015 - 01.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
Lab technician
Skyline Assayers, Laboratory
01.2008 - 01.2013
- Utilize range of laboratory equipment, including microscopes, centrifuges, pipettes, and spectrophotometers.
- Set up and operated laboratory instruments to perform standardized testing in accordance with industry and standard operating procedures.
- Provided technical guidance and training to junior technicians on laboratory safety practices and procedures.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Education
Some College (No Degree) - Pharmacy
University of Arizona
Tucson, AZBachelor of Arts - Applied Behavioral Science
University of Arizona Global Campus
Tucson, AZ06.2025
High School Diploma -
Sunnyside High School
Tucson, AZ05.2008
Skills
- Excellent customer service
- Excel, Microsoft, PowerPoint, Agency 360, CAD, Motorola radios
- Active Listening
- Critical Thinking
- Multitasking
- Problem-solving
- Teamwork
- Staff Training
- Radio Communications
- Equipment Dispatch
- Dynamic Communication Skills
- Quality Assurance Requirements
Certification
Certified Training Officer (CTO)
CPR certified
Languages
Spanish
Native or Bilingual
Timeline
Comm Specialist II
Public Safety Communications
01.2016 - Current
Pharmacy technician
Convergys
02.2015 - 01.2016
Lab technician
Skyline Assayers, Laboratory
01.2008 - 01.2013
Some College (No Degree) - Pharmacy
University of Arizona
Bachelor of Arts - Applied Behavioral Science
University of Arizona Global Campus
High School Diploma -
Sunnyside High School
Certified Training Officer (CTO)
CPR certified
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