Vicnell Marichal
Little Falls,NJ
Summary
High-energy sales leader with proven relationship-building skills and significant background working with industry customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas.
Overview
21
21
years of professional experience
Work History
Sales Advisor
Gallo Wine
Elizabeth, New Jersey
02.2010 - Current
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Conducted market research to identify trends and opportunities for growth.
- Developed key customer relationships to increase sales.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Created presentations demonstrating the value proposition of products and services.
Branch Manager
Enterprise Rent-A-Car
Madison , NJ
02.2006 - 02.2010
- Participated in community events to promote brand awareness.
- Worked effectively in team environments to make the workplace more productive.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
Service Advisor
Mahwah Honda
Mahwah, New Jersey
08.2004 - 02.2006
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Participated in ongoing training activities related to automotive technology advancements.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Developed strong relationships with customers by providing exceptional customer service.
- Followed up with existing customers regarding past services performed on their vehicles.
- Developed and maintained strong relationships with customers to ensure repeat business.
Education
Bachelor of Science - Business Management
Bloomfield College
Bloomfield, NJ06-2005
Skills
- Upselling strategies
- Product demonstrations
- Sales background
- FLUENT IN ENGLISH/SPANISH
- Territory management
- Customer service experience
Timeline
Sales Advisor
Gallo Wine
02.2010 - Current
Branch Manager
Enterprise Rent-A-Car
02.2006 - 02.2010
Service Advisor
Mahwah Honda
08.2004 - 02.2006
Bachelor of Science - Business Management
Bloomfield College