Victor Aguiar
Davenport
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
7
7
years of professional experience
Work History
Office Manager
Convey Express Inc.
Orlando, FL
09.2021 - Current
- Streamlined office operations to enhance workflow efficiency and improve overall productivity.
- Implemented new scheduling system to optimize staff allocation and reduce operational delays.
- Oversaw daily back office operations, ensuring seamless workflow and adherence to company policies.
- Monitored vehicle locations using GPS tracking systems for efficient fleet management.
- Communicated with drivers to provide updates on schedules and address concerns promptly.
- Developed and implemented dispatching protocols to improve operational efficiency.
- Trained new dispatch staff on software systems and best practices for workflow management.
- Oversaw compliance with safety regulations and ensured adherence to company policies.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
Sales Associate
GameStop
Margate, FL
10.2018 - 08.2019
- Collaborated with team members to achieve daily sales goals through effective communication.
- Maintained store organization and cleanliness to create a welcoming environment for customers.
- Handled inventory management tasks, including restocking shelves and organizing backroom supplies.
- Engaged in customer service initiatives that fostered positive relationships with patrons.
- Adapted quickly to changing store promotions and product launches, ensuring timely updates for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree - Business Administration And Management
Valencia College
Orlando, FLHigh School Diploma -
Coconut Creek High School
Coconut Creek, FL06-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Payroll processing
- Clear oral/written communication
- Data entry
- Scheduling and calendar management
- Relationship building
- Employee supervision
- Operations management
- Training and coaching
- Report preparation
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Office Manager
Convey Express Inc.
09.2021 - Current
Sales Associate
GameStop
10.2018 - 08.2019
No Degree - Business Administration And Management
Valencia College
High School Diploma -
Coconut Creek High School