Victor Albarran
Cape Coral,FL
Summary
Dynamic and results-driven professional with extensive experience in team management and customer engagement at Useppa Island Club. Proven track record in optimizing inventory control and enhancing service quality, leading to improved guest satisfaction. Bilingual in Spanish and English, adept at fostering collaboration and mentoring staff to achieve operational excellence.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
Useppa Island Club
01.2025 - 08.2025
- Managed daily operations to ensure exceptional guest experiences and efficient service delivery.
- Trained staff on menu offerings, service standards, and operational procedures.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Implemented staff scheduling to optimize labor costs and enhance productivity.
- Analyzed feedback to identify areas for improvement in service quality and menu offerings.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
Foreman
Grey Shark Construction
10.2023 - 01.2025
- Supervised daily operations on construction sites, ensuring adherence to safety protocols and project specifications.
- Coordinated schedules and workflows among crew members, optimizing efficiency and productivity on-site.
- Conducted quality inspections of work completed, identifying areas for improvement or correction before final assessments.
Fabricator/Installer
Pace Enclosures
08.2020 - 10.2024
- Fabricated Pool cages and railings for stairs or as barrier
- Performed layouts for pool cages and railings
- Operated welding equipment ensuring high-quality welds and structural integrity.
- Conducted routine maintenance on machinery to minimize downtime.
Assistant Restaurant Manager
Duffy's Sports Grill
07.2015 - 08.2020
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on service excellence and operational procedures.
- Implemented inventory management systems to optimize supply chain efficiency.
- Coordinated scheduling to maintain adequate staffing levels during peak hours.
- Resolved customer complaints promptly, improving overall guest satisfaction scores.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Assistant General Manager
Fletchers Grill and Spirits
05.2010 - 07.2015
- Led operational teams to enhance service delivery and customer satisfaction.
- Developed and implemented training programs for staff development and performance improvement.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Monitored financial performance, ensuring adherence to budgetary guidelines and cost controls.
- While leading staff of 35, reduced turnover by developing, empowering and mentoring team by instilling philosophy of leading by example which resulted in reducing labor expense by 3.8 %
Director of Food and Beverage
Useppa Island Club
06.2000 - 05.2010
- Directed innovative menu development, enhancing guest satisfaction and driving culinary excellence.
- Implemented cost-control measures, optimizing budget adherence across food and beverage operations.
- Fostered team collaboration through leadership training, improving staff engagement and service quality.
- Established strategic partnerships with local vendors, ensuring high-quality ingredient sourcing and sustainability.
- Oversaw event planning and execution, elevating member experiences through personalized dining options.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
Education
High School Diploma -
Elizabeth High Scool
Elizabeth, NJSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Adapt & Flexibility
- Patience
- Fluent in Spanish & English
Timeline
Restaurant Manager
Useppa Island Club
01.2025 - 08.2025
Foreman
Grey Shark Construction
10.2023 - 01.2025
Fabricator/Installer
Pace Enclosures
08.2020 - 10.2024
Assistant Restaurant Manager
Duffy's Sports Grill
07.2015 - 08.2020
Assistant General Manager
Fletchers Grill and Spirits
05.2010 - 07.2015
Director of Food and Beverage
Useppa Island Club
06.2000 - 05.2010
High School Diploma -
Elizabeth High Scool