Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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VICTOR ALCOCER POPOCA

Huntersville,North Carolina

Summary

Dedicated and compassionate professional with a patient-care oriented approach. Thrives under pressure and effectively communicates with teammates to create a cohesive and supportive environment. Consistently reliable and committed to giving my all in any situation. Experienced in team supervision, conflict resolution, and operational oversight, utilizing strong leadership and problem-solving skills to maintain seamless operations. Proven track record in fostering teamwork and enhancing productivity.

Overview

4
4
years of professional experience

Work History

Shift Manager

Fresh Chef Kitchen
20609 Torrence Chapel Rd, Cornelius, NC 28031
10.2023 - 03.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.

Server

Fresh Chef Kitchen
20609 Torrence Chapel Rd, Cornelius, NC 28031
09.2023 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Created regulars by addressing customer complaints and being attentive to their needs

Line Cook

Fresh Chef Kitchen
20609 Torrence Chapel Rd, Cornelius, NC 28031
02.2022 - 09.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Sales Associate

Lee's Firewood & Necessities
Huntersville, United States
07.2021 - 12.2021
  • Company Overview: Lee's Firewood & Necessities offers firewood and related products
  • Worked to ensure a positive and hassle-free customer experience
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
  • Worked to achieve high customer satisfaction rates by providing optimal customer service and safe managing of the woodwork
  • Maintained up to date knowledge of all retail promotions
  • Settled any customer disputes in a professional and pleasant manner
  • Lee's Firewood & Necessities offers firewood and related products

Cleaner

ServiceMaster Clean
Huntersville, United States
11.2020 - 06.2021
  • Company Overview: ServiceMaster Clean provides cleaning services for various facilities
  • Maintained a clean and organized environment, conducive to customer satisfaction
  • Used cleaning solutions appropriately to ensure a safe and sanitary environment
  • Worked with other cleaning professionals in a positive way
  • Cleaned and sanitized cleaning tools before using them again
  • We worked with Spectrum and cleaned their Spectrum Properties Inc facilities
  • ServiceMaster Clean provides cleaning services for various facilities

Education

JROTC - Leadership And Responsibilities

JROTC
Cornelius, NC
03.2025

Skills

  • Leadership Skills
  • Fast Learner
  • Ability to Multitask
  • Communication Skills
  • Ability to Work Under Pressure
  • Adaptability
  • Decision-making
  • Customer service focus
  • Employee training

Hobbies and Interests

  • Running a 5k everyday
  • Filming and Creating Short Films
  • Featured in multiple short films

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Manager

Fresh Chef Kitchen
10.2023 - 03.2025

Server

Fresh Chef Kitchen
09.2023 - 03.2025

Line Cook

Fresh Chef Kitchen
02.2022 - 09.2023

Sales Associate

Lee's Firewood & Necessities
07.2021 - 12.2021

Cleaner

ServiceMaster Clean
11.2020 - 06.2021

JROTC - Leadership And Responsibilities

JROTC

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VICTOR ALCOCER POPOCA