Victor Allen
Winston-Salem,NC
Summary
Dynamic operations manager with extensive experience at Speedway, excelling in team development and customer retention. Proven track record in optimizing inventory management and implementing successful promotional strategies, resulting in enhanced sales and customer satisfaction. Skilled in risk management and fostering a collaborative work environment to drive performance.
Overview
18
18
years of professional experience
Work History
Store Manager
CVS Pharmacy
Miami, FL
11.2011 - 04.2014
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised team members, fostering a collaborative work environment.
- Analyzed sales data to identify trends, enhancing product placement strategies.
- Developed and executed promotional campaigns, boosting customer engagement and sales.
- Coordinated staff schedules to optimize coverage during peak hours efficiently.
- Monitored cash handling procedures, maintaining accuracy in financial transactions.
Store Manager
BP Amoco
Miami Gardens, FL
09.2008 - 11.2011
- Implemented inventory management practices, reducing stock discrepancies effectively.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Site Manager
Speedway Gas Station
Miami Gardens, FL
09.2005 - 08.2008
- Oversaw daily operations to ensure efficient service and adherence to safety protocols.
- Led staff training programs, enhancing team performance and customer service skills.
- Managed inventory control processes, reducing waste and improving stock accuracy.
- Implemented cost-saving initiatives through effective resource management and vendor negotiations.
Store Manager
Dollar General
Miramar, FL
11.2002 - 06.2005
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Manager Store Manager
Family Dollar
Miami Shores, FL
07.1996 - 10.2002
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and developed staff, enhancing team performance and customer service skills.
- Analyzed sales data to identify trends, driving inventory management decisions.
- Implemented cost-control measures, optimizing budget allocation for store resources.
Education
General Studies
Miami Dade Community College
Miami, FLSkills
- Operations management
- Work planning
- Team development
- Team oversight
- Staff training and development
- Customer retention
- Risk management
Timeline
Store Manager
CVS Pharmacy
11.2011 - 04.2014
Store Manager
BP Amoco
09.2008 - 11.2011
Site Manager
Speedway Gas Station
09.2005 - 08.2008
Store Manager
Dollar General
11.2002 - 06.2005
Assistant Manager Store Manager
Family Dollar
07.1996 - 10.2002
General Studies
Miami Dade Community College