Victor Arellano
Corona,CA
Summary
Dedicated server with exceptional customer service skills, known for resolving complaints effectively and enhancing guest engagement. Proven ability in cash handling and maintaining efficiency in high-volume dining environments.
Overview
7
7
years of professional experience
Work History
Server
Bjs Restaurants Inc
Corona, CA
11.2023 - Current
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented suggestions for improving workflow and increasing team efficiency during shifts.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
P.F. Chang's Bistro
Riverside, CA
07.2019 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Managed multiple tables efficiently during peak hours while maintaining attention to detail.
Education
GED -
Norco College
Norco, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food running
- High volume dining
- Team collaboration
Timeline
Server
Bjs Restaurants Inc
11.2023 - Current
Server
P.F. Chang's Bistro
07.2019 - Current
GED -
Norco College