Victor Bahena
Victorville,CA
Summary
Proven leader in logistics and warehouse operations, notably at XPO Logistics, where I spearheaded initiatives that significantly enhanced customer satisfaction and warehouse efficiency. Expert in route planning and documentation management, I combine strong decision-making with bilingual communication skills to drive results and team performance. Certified in power equipment, my approach prioritizes safety and continuous improvement. Professional Warehouse Manager offering 6 years of expertise in supervising and training 10 to 20 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.
Overview
15
15
years of professional experience
Work History
Freight Operations Supervisor
XPO Logistics
04.2018 - Current
- Increased customer satisfaction by promptly addressing inquiries, resolving issues, and providing clear communication on shipment statuses.
- Streamlined workflow processes to increase overall efficiency in the sorting, loading, unloading, and dispatching of freight shipments.
- Improved warehouse efficiency by implementing streamlined processes for freight handling and organization.
- Conducted regular meetings with staff members to discuss progress updates, challenges faced in daily operations along with possible solutions for continuous improvement efforts.
- Implemented quality control measures to minimize damaged goods during transportation or storage within the facility.
- Maintained a safe work environment through strict adherence to safety protocols and regular inspections of equipment and facilities.
- Ensured timely deliveries by coordinating schedules, routes, and truck assignments for optimal results.
- Ensured compliance with federal transportation regulations by strictly adhering to documentation requirements and maintaining accurate records about shipments handled within the facility.
- Trained new employees on company policies, procedures, safety guidelines as well as job-specific tasks for smooth integration into the team.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Asset Protection Officer
Big Lots Distribution Center
05.2013 - 01.2018
- Monitoring CCTV and conducting physical security.
- Conducting audits within the distribution center.
- Direct inbound/outbound freight traffic.
- Experience with AS400 program.
- Ability to organize, prioritize and work under extreme work pressure, heavy workloads and deadlines.
- Ability to maintain high level of confidentiality.
- Investigating and interrogating incidents/injury reports.
- Contributed ideas for process improvement based on observations made during daily duties.
- Provided excellent customer service while maintaining vigilance for suspicious activity or behavior.
- Conducted thorough investigations into incidents of theft or fraud, leading to successful resolution and recovery of assets.
- Certified CPR and AED.
Cleaning Crew Supervisor
Excel Building Services
06.2009 - 02.2014
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Education
No Degree - Automotive Mechanics
Riverside City College
Riverside, CA06.2012
High School Diploma -
La Sierra High School
Riverside, CA06.2008
Skills
- Logistics Management
- Warehouse Operations
- Route Planning
- Documentation Management
- Strong verbal and personal communication skills
- Decision making, critical thinking
- Self-motivated, initiative, maintains a high level of energy
- Accuracy and attention to details
- Bilingual Fluent in English and Spanish
- Power equipment certified
- Warehouse Management
- Production Planning
- Incident Reporting
Timeline
Freight Operations Supervisor
XPO Logistics
04.2018 - Current
Asset Protection Officer
Big Lots Distribution Center
05.2013 - 01.2018
Cleaning Crew Supervisor
Excel Building Services
06.2009 - 02.2014
No Degree - Automotive Mechanics
Riverside City College
High School Diploma -
La Sierra High School