Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Victor Bolade

Houston,TX

Summary

Seasoned System Administrator with over 8 years background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. Highly experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Information Technology Specialist

US Army Reserve
Houston, TX
06.2022 - Current
    • Support in system software, cisco networking, administrative solution, configuration and system security.
    • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
    • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
    • Set up network profiles, security permissions and file sharing systems.
    • Managed high levels of call flow and responded to various technical support needs.
    • Supervised and monitored delivery of contractual services according to SLA agreements.
    • Translated complex technical issues into digestible language for over 100 non-technical soldiers and users.
    • Configured hardware and granted system permissions to new employees/soldiers
    • Assisted with updating technical support, best practices for use to 20 teams.

Information Technology Specialist

AT&T
Houston, TX
12.2015 - Current
    • Used ticketing systems to manage and process support actions and requests.
    • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
    • Facilitated best user experience through continuous support and communication of system changes.
    • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
    • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
    • Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
    • Attended regular client meetings to report project progress and address questions.
    • Documented support interactions for future reference this increases productivity by 20%
    • Monitored systems in operation and quickly troubleshot errors.
    • Explained security measures in simple terminology to help users understand malware and phishing threats.

Tech Support

Peculiar Technologies
Houston, Texas (TX)
12.2013 - 10.2015
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Updated documentation and produced reports.
  • Responded to telephone, email and in-person inquiries regarding organization operation, use and repair.
  • Walked individuals through basic troubleshooting tasks.
  • Completed inventory counts and organized supplies.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided basic end-user troubleshooting and desktop support.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Documented support interactions for future reference.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding

Education

Bachelor of Science - BS - Microbiology, General

University of Ibadan
Nigeria
2013

GED -

Edutainment Computer School
Nigeria
03.2013

U.S Army Signal School
Georgia, GA
2022

Skills

  • Network Infrastructure Updates
  • Problem-Solving Skills
  • Document Management
  • Network Administration
  • Industry Needs Awareness
  • Device Configuration
  • Active Listening
  • Project Management
  • Judgment and Decision-Making
  • Excellent Interpersonal Skills
  • Microsoft Dynamics
  • Monitoring
  • Software Configuration Management
  • Time Management

Certification

Computer Hardware and Software (Diploma)

Microsoft Endpoint Configuration Manager

Security+

Dynamic Host Configuration Protocol (DHCP)

Client Confidentiality Hardware Configuration

Information Technology Team Leadership

Team Management

Network Troubleshooting

Cisco Routers System Administration

Accomplishments

  • Completed intensive training in database fundamentals and software engineering.
  • Best Employee of month award 2014 (AT&T).
  • Inaugurated into Director Club 2023 (AT$T).
  • Promoted to Senior Help Desk after 6 months of employment.
  • Resolved product issue through consumer testing.
  • Documented and resolved latency issues which led to efficient productivity.
  • Trained and led technical support teams of more than 80 soldiers in support specialists.

Affiliations

U.S Army Reserve


Timeline

Information Technology Specialist

US Army Reserve
06.2022 - Current

Information Technology Specialist

AT&T
12.2015 - Current

Tech Support

Peculiar Technologies
12.2013 - 10.2015

Bachelor of Science - BS - Microbiology, General

University of Ibadan

GED -

Edutainment Computer School

U.S Army Signal School

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Victor Bolade