Victor Campa
Bell Gardens,CA
Summary
Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 1 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
LA Fitness
Cerritos, CA
01.2024 - Current
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Transferred calls to other departments as needed.
- Updated customer accounts with new information from callers.
- Provided accurate information regarding company services, procedures, and policies.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Provided technical support to customers via email and phone.
Over Night Lead
Planet Fitness
South Gate, CA
01.2020 - 12.2021
- Inspected and maintained moving equipment to ensure safety and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06-2016
Culinary
Cerritos
CaliforniaSkills
- Great with communication with others
- Good with emailing
- Guest relations expertise
- Follow-up calls
- Good with microsoft word
- Data Entry
Timeline
Assistant General Manager
LA Fitness
01.2024 - Current
Over Night Lead
Planet Fitness
01.2020 - 12.2021
High School Diploma -
Bell Gardens High School
Culinary
Cerritos
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