Victor Cerda
Menifee,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Proven track record of building and maintaining relationships and successfully closing sales. Committed to delivering exceptional service and exceeding sales goals.
Overview
8
8
years of professional experience
Work History
Salesperson
Hemet Chrysler Dodge Jeep Ram
Hemet
10.2023 - Current
- Developed relationships with clients for increased loyalty and repeat business.
- Establish personal goals that are consistent with the dealership standards of productivity to meet goals.
- Overcoming objections, ask for the sale, negotiate price, complete sales, and explain and offer warranty service and other products.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
Assistant Sales Manager
Riverside Harley Davidson
02.2021 - 10.2023
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted sales team with completing customer transactions and managing issues.
- Managed and developed sales team.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Driver/Customer Service
LA Food Specialty
01.2016 - 02.2021
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
High School Diploma -
South Gate High School
South Gate, CA01.1990
Skills
- Cross-Selling Products and Services
- Account Management
- Business Development
- Self-Motivated
- Cold-Calling
- Prospecting
- Strong interpersonal and people skills
- Strong Negotiation Skills
- Ability to work in high pressure and high volume environment
- Relationship Building
- Cross-selling
- Strong communication skills
- Great Time management
- Bilingual
Timeline
Salesperson
Hemet Chrysler Dodge Jeep Ram
10.2023 - Current
Assistant Sales Manager
Riverside Harley Davidson
02.2021 - 10.2023
Driver/Customer Service
LA Food Specialty
01.2016 - 02.2021
High School Diploma -
South Gate High School
Similar Profiles
Claude WilcoxClaude Wilcox
Senior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep RamSenior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram
Felix Gonzalez PrietoFelix Gonzalez Prieto
Mechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep RamMechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep Ram
DAVID BOYETTEDAVID BOYETTE
Service Advisor at East Carolina Chrysler Dodge Jeep RamService Advisor at East Carolina Chrysler Dodge Jeep Ram
ANDREW VERRIERANDREW VERRIER
Territory Sales Manager at Anderson Seafoods Company LLC.Territory Sales Manager at Anderson Seafoods Company LLC.
LAURA SILVALAURA SILVA
Manager at Oscar Auto GlassManager at Oscar Auto Glass