Victor Cruzosuna
Fort Sill,OK
Summary
Accomplished professional with a proven track record in guest services and quality control, notably with military personnel; civilians and servicemembers alike. Excelled in employee relations and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in training and mentoring, demonstrating exceptional attention to detail and teamwork. Achieved significant improvements in service delivery and compliance, leveraging strong time management and collaboration skills.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
IHG Army Hotels
Fort Sill, OK
12.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Quality Control Inspector
Southern Foodservice Management Inc.
Fort Sill, OK
09.2022 - 12.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Catering and Foodservice Manager
Sodexo USA
Lawton, OK
05.2022 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Quality Control Inspector
Mitchco International
Fort Sill, OK
01.2021 - 03.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Educated Army Dining Facility personnel on E.E.O, S.H.A.R.P, and food safety
- Investigated customer complaints to take necessary corrective actions.
- Assisted in developing inspection and testing protocols.
Manager
McDonald's Restaurant
Lawton, OK
01.2019 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
SGT. Code Enforcement Officer
Berkeley County Government
Moncks Corner, SC
08.2015 - 01.2019
- Improved community safety by conducting thorough inspections and identifying code violations in residential and commercial properties.
- Facilitated positive relationships with community members by addressing concerns promptly and professionally, fostering trust in the code enforcement process.
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
- Leveraged strong negotiation skills to resolve disputes between neighbors regarding shared responsibility for maintaining properties in accordance with local codes.
Pharmacy Technician
Prescription Centre And Surgicals
Coram, NY
02.2012 - 06.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Master of Arts - Legal Studies
American Military University
Charles Town, WV10.2024
Bachelor of Science - Public Administration
University of Phoenix
Tempe, AZ02.2023
Skills
- Employee Relations
- Training and mentoring
- Guest Services
- Problem-solving skills
- Quality Control
- Attention to Detail
- Teamwork and Collaboration
- Time Management
Affiliations
- Vice President of APUS Chapter of Phi Alpha Delta Pre-Law Fraternity
Timeline
Front Desk Agent
IHG Army Hotels
12.2023 - Current
Quality Control Inspector
Southern Foodservice Management Inc.
09.2022 - 12.2023
Catering and Foodservice Manager
Sodexo USA
05.2022 - 09.2022
Quality Control Inspector
Mitchco International
01.2021 - 03.2022
Manager
McDonald's Restaurant
01.2019 - 01.2021
SGT. Code Enforcement Officer
Berkeley County Government
08.2015 - 01.2019
Pharmacy Technician
Prescription Centre And Surgicals
02.2012 - 06.2015
Master of Arts - Legal Studies
American Military University
Bachelor of Science - Public Administration
University of Phoenix