Victor Daugherty
Fayetteville,NC
Summary
Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
General Manager
Footlocker Retail
Fayetteville, NC
02.2015 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth..
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored daily cash discrepancies, inventory shrinkage
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Overnight Associate
Planet Fitness
Fayetteville, NC
05.2023 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Sold memberships and set up personal training sessions
- Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns as needed.
Buyer's Assistant
Privei Lifestyle
Fayetteville, NC
12.2022 - Current
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Researched and evaluated market trends and industry developments to optimize purchasing strategies.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
- Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
- Utilized software to order, track and invoice product shipments.
- Built and grew database of preferred vendors to manage supplier performance.
- Computed and created purchase orders in shopify to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Established relationships with vendors to support access to latest product information and pricing.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Dreamville Ambassador
Scoremore
Raleigh, NC
04.2020 - 04.2021
- Delivered information and details of interest about facility to visitors.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Monitored social media channels during the event to address emerging issues or inquiries from attendees in realtime.
- Maintained inventory control of supplies/materials needed for daily operations; replenishing items as necessary to ensure continued functionality.
- Delivered exceptional customer service at information booths, offering accurate details about schedules, locations, and attractions within the event grounds.
Sales Associate
Toys"R"Us
Fayetteville, NC
01.2013 - 12.2016
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored customers for signs of security concerns and escalated issues to management.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
No Degree - Criminal Justice
South Carolina State University
Orangeburg, SC06.2015
Skills
- Goal-Driven
- Relationship Building
- Team Leadership
- Exceeding Customer Expectations
- Data Management
- Performance Evaluation and Monitoring
- Purchasing and planning
- Workflow Planning
- Staff Scheduling
- Recruitment
- Customer Service Management
- Project Planning
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in %20 growth of customer base.
- Collaborated with team of 80 in the development of All star weekend pop up shop in charlotte .
- Supervised team of 28 staff members.
Timeline
Overnight Associate
Planet Fitness
05.2023 - Current
Buyer's Assistant
Privei Lifestyle
12.2022 - Current
Dreamville Ambassador
Scoremore
04.2020 - 04.2021
General Manager
Footlocker Retail
02.2015 - Current
Sales Associate
Toys"R"Us
01.2013 - 12.2016
No Degree - Criminal Justice
South Carolina State University