Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Victor Daugherty

Fayetteville,NC

Summary

Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

11
11
years of professional experience

Work History

General Manager

Footlocker Retail
02.2015 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth..
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Monitored daily cash discrepancies, inventory shrinkage
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Overnight Associate

Planet Fitness
05.2023 - Current
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
  • Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
  • Sold memberships and set up personal training sessions
  • Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns as needed.

Buyer's Assistant

Privei Lifestyle
12.2022 - Current
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Researched and evaluated market trends and industry developments to optimize purchasing strategies.
  • Sourced new vendors and negotiated contracts to reduce costs and improve quality.
  • Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
  • Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
  • Utilized software to order, track and invoice product shipments.
  • Built and grew database of preferred vendors to manage supplier performance.
  • Computed and created purchase orders in shopify to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Established relationships with vendors to support access to latest product information and pricing.
  • Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.

Dreamville Ambassador

Scoremore
04.2020 - 04.2021
  • Delivered information and details of interest about facility to visitors.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Monitored social media channels during the event to address emerging issues or inquiries from attendees in realtime.
  • Maintained inventory control of supplies/materials needed for daily operations; replenishing items as necessary to ensure continued functionality.
  • Delivered exceptional customer service at information booths, offering accurate details about schedules, locations, and attractions within the event grounds.

Sales Associate

Toys"R"Us
01.2013 - 12.2016
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Engaged with customers to build rapport and loyalty.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

No Degree - Criminal Justice

South Carolina State University
Orangeburg, SC
06.2015

Skills

  • Goal-Driven
  • Relationship Building
  • Team Leadership
  • Exceeding Customer Expectations
  • Data Management
  • Performance Evaluation and Monitoring
  • Purchasing and planning
  • Workflow Planning
  • Staff Scheduling
  • Recruitment
  • Customer Service Management
  • Project Planning

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Marketing - Implemented marketing strategies which resulted in %20 growth of customer base.
  • Collaborated with team of 80 in the development of All star weekend pop up shop in charlotte .
  • Supervised team of 28 staff members.

Timeline

Overnight Associate

Planet Fitness
05.2023 - Current

Buyer's Assistant

Privei Lifestyle
12.2022 - Current

Dreamville Ambassador

Scoremore
04.2020 - 04.2021

General Manager

Footlocker Retail
02.2015 - Current

Sales Associate

Toys"R"Us
01.2013 - 12.2016

No Degree - Criminal Justice

South Carolina State University

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Victor Daugherty