Victor DeJesus
Chicago,IL
Summary
Compassionate professional skilled in managing client needs and developing personalized intervention strategies. Proven ability to foster communication between clients, families, and service providers to enhance support networks and ensure client well-being.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Teacher at Large
Mansueto High School
Chicago, IL
10.2025 - Current
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented innovative teaching strategies to enhance student comprehension.
- Assessed student performance through various evaluation methods.
- Collaborated with colleagues to improve instructional practices and share resources.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Case Manager
SGA Youth and Family Services
Chicago, IL
02.2024 - 10.2025
- Coordinated individual service plans to address client needs and promote well-being.
- Facilitated communication between clients, families, and service providers to enhance support networks.
- Conducted comprehensive assessments to identify strengths, challenges, and resources for clients.
- Developed and implemented intervention strategies tailored to individual client goals and objectives.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Customer Service Representative
Captive Eight
Chicago, IL
09.2022 - 10.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated logistics for meetings, ensuring seamless execution and adherence to schedules.
- Facilitated smooth transitions between different sections of meetings or conferences by effectively managing time schedules according to agendas set forth beforehand.
Brand Ambassador
Forever 21
Champaign, IL
09.2020 - 06.2021
- Assisted in executing promotional events to elevate brand presence.
- Collaborated with team members to maintain store visual standards.
- Monitored inventory levels and communicated restock needs effectively.
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shift.
Telephone Representative
University of Illinois at Urbana Champaign
Champaign, IL
08.2019 - 03.2020
- Assisted students and staff with inquiries via phone, ensuring accurate information delivery.
- Managed call logs and documentation using university communication systems for improved record-keeping.
- Adapted quickly to new software tools, maintaining productivity during system updates.
- Developed outreach strategies to promote alumni networking opportunities.
Education
Bachelor of Science -
University of Illinois At Urbana-Champaign
Champaign, IL12-2023
Skills
- Case documentation
- Filtering data
- Relationship building
- Lesson planning
- Multicultural sensitivity
Languages
Spanish
Native or Bilingual
Timeline
Teacher at Large
Mansueto High School
10.2025 - Current
Case Manager
SGA Youth and Family Services
02.2024 - 10.2025
Customer Service Representative
Captive Eight
09.2022 - 10.2023
Brand Ambassador
Forever 21
09.2020 - 06.2021
Telephone Representative
University of Illinois at Urbana Champaign
08.2019 - 03.2020
Bachelor of Science -
University of Illinois At Urbana-Champaign