Victor Dominguez
Commerce,CA
Summary
Motivated skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic.
Overview
14
14
years of professional experience
Work History
Global Security Operations Supervisor
Company3
Santa Monica, California
06.2020 - Current
- Monitored the implementation of security tools and technologies to enhance the overall security posture of the organization
- Monitored and analyzed security incidents, investigating root causes and recommending corrective actions to prevent future occurrences
- Led security awareness training utilizing KnowBe4 for employees to educate them on security best practices and ensure compliance with company policies.
- Maintained security awareness training programs to educate employees on best practices for maintaining data security
- Monitored the implementation of encryption technologies to protect sensitive data and ensure confidentiality
- Collaborated with cross-functional teams to develop and implement security policies, procedures, and best practices to mitigate security threats.
- Responded to and investigated security incidents to minimize the impact and prevent future occurrences
- Assisted in security assessments and vulnerability scans to identify and address potential weaknesses in the system
- Created entries to block or allow specific domains, email addresses, files and URLs in Microsoft Defender Portal
- Utilized Azure to verify user logins, revoke tokens and reset MFA
- Reviewed, approved or denied computer local admin request
- Reviewed, approved or denied software request and escalated as needed
- Managed visitor management system (Envoy)
- Maintained physical security measures, including surveillance cameras, access control systems, and alarm systems to safeguard company facilities and assets on a global scale
- Maintained access control systems to restrict entry to authorized personnel only
- Monitored surveillance cameras and alarms to promptly respond to security breaches or threats
- Local badge priting for multiple locations
- Developed strong relationships with vendors to facilitate efficient communication and resolve any issues in a timely manner
- Collaborated with IT teams to ensure compliance with industry regulations and standards.
- Provided comprehensive training to employees on cybersecurity awareness, promoting a culture of vigilance.
Global IT Onsite Support II / Global IT Security Analyst
Deluxe Entertainment/Company3/MethodStudios
Burbank / Santa Monica, California
04.2014 - 06.2020
- Provided hands-on technical support for multiple offices, resolving hardware and software issues promptly and effectively and ensuring minimal downtime for users
- Provided comprehensive IT support for users across multiple geographical locations
- Managed mobile device deployments and configuration, ensuring end-user satisfaction and efficiency
- Maintained accurate documentation of IT inventory, equipment, and support tickets to ensure proper tracking and resolution of issues
- Troubleshooted and resolved hardware, software, and network issues efficiently to minimize downtime
- Coordinated with vendors and third-party service providers to ensure timely and effective resolution of IT issues
- Maintained and updated documentation for IT systems to support knowledge sharing and training
- Collaborated with multiple teams to implement Jamf Management solutions for Apple devices
- Managed user accounts using Active Directory
- Configured and deployed Cisco IP phones using Cisco Unified Communications Manager (CUCM)
- Point of Contact for VIP support
- Local badge priting for multiple locations
- Reviewed, approved or denied computer local admin request
- Reviewed, approved or denied software request and escalated as needed
Computer Technician
Vic's Computer Repair Shop
East Los Angeles, California
06.2012 - 04.2014
- Assisted with computer setups and custom builds
- Repaired mobile devices, computers and peripherals
- Offered computer training classes
Education
Computer Technician Certification -
ELASC
East Los Angeles09-2011
Jamf Certified Tech - undefined
Jamf Training
Los Angeles05-2019
Computer Technician Certification - undefined
ABCO Technology
Los Angeles10-2012
BA - undefined
Mt. San Antonio College
Walnut08-2006
High school or equivalent - undefined
Schurr High School
Montebello06-2002
Skills
- Communication
- Problem-Solving
- Adaptability
- Teamwork
- Critical Thinking
- Incident Response
- Team Lead
- Visitor Management
- Awareness Training and Simulated Phishing
- Tenable
- Crowdstrike
- Microsoft Defender AV
- Security audits
- Security systems
- CCTV
- Physical security
- Access control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Global Security Operations Supervisor
Company3
06.2020 - Current
Global IT Onsite Support II / Global IT Security Analyst
Deluxe Entertainment/Company3/MethodStudios
04.2014 - 06.2020
Computer Technician
Vic's Computer Repair Shop
06.2012 - 04.2014
Jamf Certified Tech - undefined
Jamf Training
Computer Technician Certification - undefined
ABCO Technology
BA - undefined
Mt. San Antonio College
High school or equivalent - undefined
Schurr High School
Computer Technician Certification -
ELASC
Personal Information
Title: Global Security Operations Supervisor