Silvia Edith Nava
El Paso,TX
Summary
Proven Office Manager and Sales Representative with a track record of enhancing client satisfaction and expanding customer bases, notably at Ana Luna - Farmers Insurance Agency. Skilled in office administration and bilingual communication, adept at handling sensitive information and resolving complaints. Achieved significant sales growth through effective relationship building and financial management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Ana Luna - Farmers Insurance Agency
05.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Alfredo Carrasco - Farmers Insurance Agency
09.2022 - 05.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Sales Representative
Myra Sanchez: Allstate Insurance Co
01.2022 - 09.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative and Customer Service
Elizabeth Correa: Farmers Insurance Agency
03.2015 - 12.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Bilingual
- Complaint handling
- Follow-up skills
Languages
Spanish
Native or Bilingual
Certification
- Life and Health Insurance License - Texas Department of Insurance.
- Property and Casualty License - Texas Department of Insurance.
Timeline
Office Manager
Ana Luna - Farmers Insurance Agency
05.2023 - Current
Office Manager
Alfredo Carrasco - Farmers Insurance Agency
09.2022 - 05.2023
Sales Representative
Myra Sanchez: Allstate Insurance Co
01.2022 - 09.2022
Sales Representative and Customer Service
Elizabeth Correa: Farmers Insurance Agency
03.2015 - 12.2021
- Life and Health Insurance License - Texas Department of Insurance.
- Property and Casualty License - Texas Department of Insurance.
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