Victor Fisher
Buford,GA
Summary
Proven track record at The Sherwin-Williams Company, enhancing client satisfaction and expanding customer bases through exceptional customer service and strategic relationship building. Skilled in lead generation and customer retention, increased sales revenue by targeting high-potential accounts, leveraging interpersonal communication to foster trust and secure repeat business.
Overview
11
11
years of professional experience
Work History
Sales Rep - Home Builder Floorcovering
The Sherwin-Williams Company
Atlanta, GA
08.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed and implemented sales strategies to increase profits.
Store Manager
The Sherwin-Williams Company
Cumming, GA
12.2018 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Rep - Residential Paint Contractors
The Sherwin-Williams Company
Alpharetta, GA
05.2017 - 12.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Assistant Store Manager
The Sherwin-Williams Company
Cumming, GA
01.2015 - 05.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Retail Store Associate
The Sherwin-Williams Company
Cumming, GA
01.2013 - 01.2016
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased sales by providing exceptional customer service and product knowledge.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Supported management in implementing promotional events, effectively increasing foot traffic and overall sales.
Education
Business Management
North Georgia College & State University
Dahlonega, GASkills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Product and service knowledge
- Customer Retention
- Objection handling
Accomplishments
Masters Club - Sales Rep 2022
Top 10 in Margin Gain - Floor Covering Division 2022
Presidents Club - Store Manager 2020
Century Club - Store Manager 2020
Mountain Biking, Running, Volunteer Coaching
I enjoy being outdoors. This is a great way to spend time with family and friends. I also mentor and coach youth athletics to teach the essentials of teamwork and hard work through softball and basketball.
Timeline
Sales Rep - Home Builder Floorcovering
The Sherwin-Williams Company
08.2021 - Current
Store Manager
The Sherwin-Williams Company
12.2018 - 08.2021
Sales Rep - Residential Paint Contractors
The Sherwin-Williams Company
05.2017 - 12.2018
Assistant Store Manager
The Sherwin-Williams Company
01.2015 - 05.2017
Retail Store Associate
The Sherwin-Williams Company
01.2013 - 01.2016
Business Management
North Georgia College & State University