Victor Freeman
Stamford,CT
Summary
Results-driven professional with 15+ years of experience in customer service, operations support, and fast-paced work environments. Strong in communication, organization, problem-solving, recordkeeping, and delivering dependable service. Prepared to contribute in customer service support and office clerk roles with professionalism, responsiveness, and attention to detail.
Overview
13
13
years of professional experience
Work History
Customer Service Driver | Independent Contractor
Uber Technologies, Inc.
09.2017 - Current
- Delivered outstanding customer service in a high-volume environment, completing more than 19,000 rides while maintaining a 4.93-star rating.
- Resolved customer inquiries and service issues with professionalism and effective communication.
- Orchestrated coordination of daily schedules, route details, and service logistics to enhance operational efficiency.
- Ensured accuracy of service records, payment information, and app-based updates with meticulous attention to detail.
- Established a clean, organized, and welcoming environment to enhance customer satisfaction.
- Delivered exceptional customer service, ensuring timely and safe transportation of passengers.
Warehouse Supervisor | Office and Operations Support
Zyloware Eyewear
01.2013 - 01.2020
- Supported daily operations by coordinating paperwork, inventory activity, and staff communication in a high-volume environment.
- Maintained accurate records and helped ensure timely order processing to support efficient workflow and dependable service.
- Resolved routine issues by communicating clearly with team members and internal partners to keep operations on schedule.
- Trained and supported staff on procedures, organization, and accuracy standards, contributing to improved efficiency.
- Maintained a safe, orderly, and professional workplace while consistently meeting service expectations.
Education
High School Diploma -
Brien McMahon High School
Norwalk, CTSkills
- Customer Service & Sales Support
- Administrative Support
- Office Coordination
- Recordkeeping & Data Accuracy
- Communication & Active Listening
- Problem-Solving
- Conflict Resolution
- Scheduling
- Multitasking
- Team Collaboration
- Time Management
- Safety awareness
- Clean driving record
- Stress tolerance
- Strong empathy
- Route planning
- Relationship building
- Self motivation
- Inventory control
Timeline
Customer Service Driver | Independent Contractor
Uber Technologies, Inc.
09.2017 - Current
Warehouse Supervisor | Office and Operations Support
Zyloware Eyewear
01.2013 - 01.2020
High School Diploma -
Brien McMahon High School